Hi all,
I have been stunned by the whole process that I, and many of you, have had to endure. We have been struggling to renew our developer account for 3 and a half weeks now. It has been a cause of destress to us, as like many of you, our livelihoods depend on our development. I sent the following information to Apple, hopefully some one will look into this and take this issue seriously as right now, it feels like Apple views developers like second-tier users. I hope this can be rectified.
Over the past 3 and a half weeks, have tried to pay for the developer renewal with FIVE different cards:
Card 1 - Apple Credit Card (U.S.)
Card 2 - Wells Fargo Debt Card (U.S.)
Card 3 - Absa Credit Card (South Africa)
Card 4 - Discovery Debt Card - (South Africa)
Card 5 - First National Bank Credit Card (South Africa)
If you view our orders page linked to our Apple ID, it shows 11 cancelled enrollment orders and 1 current order which says ‘Enrollment Complete’. When you click on the ‘Enrollment Complete Order’, it says something has gone wrong and to contact support.
101224361196, 101224341107, 101224333864, 101223687065, 101211232179, 101209915626, 101206863093, 20000060031657, 101224712673, 101224973875, 101224973028, 101224992486.
Apple has been in the spotlight for a while regarding it's developer relations. I do not see how removing any means of communicating with a human via the phone, and implementing an email system that produces no results, is Apple's way of showing it appreciates its developers and the billions of dollars it generates from them every quarter in commission fees. We are helpless right now and something has to be done to highlight this issue.