How do I access TestFlight feedback?

App Store Distribution & Marketing TestFlight
ardvantage OP
Created Sep ’19
Replies 20
Boosts 0
Views 17k
Participants 20

Hi all

I have put my first app on TestFlight for beta testing and have approximately 20 testers who have joined anonymously. When I look at the "All Testers" page I can see that several of them have submitted feedback ( there is a number in the feedback column), however I have not received any of this email.


I have had some peope who are known to me try sending feedback via the "Send Beta Feedback" button in TestFlight and these emails are coming through to me fine so I think my email is configured ok.


I seem to be missing something very basic here - I was wondering if someone could tell me how I can access the feedback related to the number shown in the feedback column on the "All Testers" page? Is this an iOS 13 functionality??


Many thanks and best wishes

Replies  20
Boosts  0
Views  17k
Participants  20
KMT OP
Sep ’19

About testing on iOS 13.xb...


From the docs:

Getting Feedback

With TestFlight 2.3 on iOS 13 beta, testers can send feedback directly from your app simply by taking a screenshot. They can also provide additional context about an app crash immediately after it occurs. To view this feedback, go to your app’s TestFlight page in App Store Connect, and click Crashes or Screenshots in the Feedback section. Feedback from testers on tvOS or earlier versions of iOS will be sent to the email address you provide in Test Information.


If you believe you're not receiving emails from a certain group (regardless of which address you've spec'd), confirm they're not being spam filtered out of your inbox.

1
betelgeuse90 OP
Sep ’19

I'm having the same issue. I built my app with the iOS 13 toolchain and uploaded to TestFlight.

I can see the Feedback counter saying 1 for one of my anonymous testers, but it doesn't appear under Crashes or Screenshots, nor did I get an email.

0
TheShaman OP
Sep ’19

Same. I am so curious about my mystery feedback.

0
PawelMadej OP
Oct ’19

I have same issue with ios 13 toolchain and xcode 11 build. Many feedbacks but lack of email and only one screenshot feedback

0
december11 OP
Nov ’19

I have the same issue. Only once I've received a feedback, one of the testers was on iOS13 beta 1, while I've iOS12.

0
bendesign55 OP
Nov ’19

Same here, nothing can be seen, would be curious what the solution is or is it just stuck and have to wait couple of days?

0
softarea OP
Nov ’19

Same here, can count more than 100 feedbacks from anonymous testers, but none can be seen and no email received

0
tomas123 OP
Nov ’19

Same problem here. We launch the app for Testers on Tuesday and tried to send one feedback which went through. But, since then we are not recieving feedback nor numbers for each user.

0
tomas123 OP
Nov ’19

It looks like the feedback is finally coming. So, the solution is to wait couple days (2-3).

0
vrodrigos OP
Nov ’19

They already fixed the error!

0
damirstuhec OP
Nov ’19

How did they fix it? I'm seeing exact same thing and getting no emails. Also, screenshots section is empty as well.

0
damirstuhec OP
Nov ’19

Hi Tomas! I have the same issue but not getting the emails. :/ Did you start receiving emails after 2-3 days or did the feedback show up in the "Screenshots" section? Thanks.

0
gerkov77 OP
Nov ’19

I am experiencing the same exact problem!

0
BitmenStudios OP
Jan ’20

Me too. Hundreds of feedback listed bust just a single screenshot shows up. Not a single mail arrived.

0
jlv OP
Mar ’20

Has this ever been resolved by Apple? I also can't access any submissions, while there should be almost 100 submissions.

0
tapray OP
Mar ’20

I found that the feedback counters are actually cross-app counters, which means if a tester participates in multiple app testflights under the same dev accounts, the counter represents number of all the feedbacks from all apps that the tester sent, not the one that you are checking currently. So guys if you see this counter positive but can't find any feedback in the Crashes or Screenshots, check your other apps that are testflighting, you may get what you want.


I have sent a bug report to Apple, let's see if we can get a quick fix.

1
Jurge92 OP
Dec ’20
We're also facing this issue. We have received 5 feedbacks in the last 12 hours, but no email has been received at the receiving feedback email, so we can't see the feedback content.

Is there any workaround for this? I read below that the solution is to wait 2-3 days, and given that it works, is this really an acceptable solution?
1
Mitsukif OP
Apr ’22

I have the same issue. Just need to wait?

0
Mitsukif OP
May ’22

Same problem here. There have been several feedback submitted by testers. But StoreConnect shows only shows "Crashes" and "Screenshots" in Feedback menu and I can't find a way to access the feedback messages without screenshots. I've been waiting for more than 2 weeks but they haven't show up.

Please advise!

0
teammember OP
Oct ’22

Same issue two years later, unbelievable.....

0
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