App Store Connect | Users and Access - There was an issue while retrieving your team members. Please try your request again.

Hi there,

I can't seem to access the Users And Access menu and there is an error box appeared saying:


"There was an issue while retrieving your team members. Please try your request again."


There is literally an error in the Ajax request when I try to listen to the network via browser developer tools to get the Users List from the site to the AppStore Connect API. Saying


{

"errors" : [ {

"id" : "akdlad;lkasdlkasd;lkasdlkas",

"status" : "400",

"code" : "PARAMETER_ERROR.INVALID",

"title" : "A parameter has an invalid value",

"detail" : "'provider' is not a valid relationship name",

"source" : {

"parameter" : "include"

}

} ]

}


I believe there is an error on the AppStore Connect website that leads to this.

I tried the following:


-Using other browsers.

-Using other ItunesConnect IDs.


And all of those efforts give me the same results.

Replies

The site is back up for me. Is everybody else working again?

Thank God it's working already for me now.

The issue is happening for me - I'm in Canada.

This is also happening to me, in Canada.

yeah - the whole developer panel is acting up for me now; I literally added a new user a couple of hours ago and now everything has gone bonkers.

Tried logging in and logging out and using different browsers.

The app we had seems to have disappeared; it was only there a couple of hours ago:

We've become accustomised to dysfunction with Apple. Don't expect any remedial solution to be forthcoming.

  • Did you guys find any solutions?

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