New Build Not Showing up in Testflight App

App Store Distribution & Marketing TestFlight TestFlight

captainstudly OP

Created Jun ’18

Replies 45

Boosts 2

Views 93k

Participants 44

I have released a new build on Testflight and have received the email to start testing.

However, when I open the testflight app on the phone, the new version is not listed.

So I tried uploading another build with a new version number, yet the outcome was the same.

I have tried this same procedure with another tester and they are seeing the same thing on their phone. They get the email to start testing, but the new version is not listed in the testflight app.

What could be the reason for this?

I am using xCode 9.4

Boost

LPDevOps OP

Feb ’20

I bumped the build number, Added the "App Uses Non-Exempt Encryption", and uploaded it again. It immediately pushed out! Weird.

dennis.m OP

Feb ’20

I have the same Issue, I uploaded from XCode Version 11.3.1 the build properly without any observation and on AppStore Connect shows ready for sale, but when I tried to install from Testflight it show earlier versions

Saikyuu OP

Feb ’20

I already have 3 build uploaded since monday but it still not appearing on my testflight

origincert.dev OP

Feb ’20

I could fix the problem by adding this key "App Uses Non-Exempt Encryption" in Info.plist

For those who don't know how to modify this file, go to: https://developer.apple.com/documentation/security/complying_with_encryption_export_regulations

Thanks to:

LPDevOps

trayle

Milena M OP

Feb ’20

I have also fixed this issue with new release and setting "App Uses Non-Exempt Encryption" set to false. Since we are using Expo we have added in app.json "usesNonExemptEncryption" with value false.

"ios": {

"bundleIdentifier": "*****t",

"supportsTablet": true,

"config": {

"usesNonExemptEncryption": false

}

ghr OP

Feb ’20

When this started happening to me in December 2019, I eventually found the latest build in 'Previous Builds'. The testers did not receive emails advising of the updates. So it took a while before I realised that the app was not working 'correctly' because they did not have the latest build installed.

Previously TestFlight worked well.

I tried to contact Apple Support but after initially talking about TestFlight in the browser rather than the app and stating incorrect facts about which versions were available for testing, they then asked 20 questions so I gave up.

jlibman OP

Apr ’20

I discovered that if a user is listed as an App Store Connect user, they will be able to update their app in Testflight after the uploaded version has processed; if a user is only listed as a beta tester, they will only be able to see the uploaded version when the new version has been approved.

hwangho81.kim OP

Jan ’21

If happens, just bump up your version. That works to me.

Johany Gomez OP

Apr ’21

Hey guys, I have the same issue now. Is this known by apple?

pehagg OP

Apr ’21

Same here. Issue in Apple's end? We had no issues with this yesterday.

hdfa OP

Apr ’21

Same problem.

CRATE Engineering OP

Apr ’21

For me, the following worked:

In my Info.plist, I added a new row (Boolean type) with the following key / value:

App Uses Non-Exempt Encryption / NO

Louis Phz OP

Apr ’21

I tried to add new key App Uses Non-Exempt Encryption / NO into plist file and not worked.

hoomweb OP

May ’21

same problem........

prettydev OP

Jun ’21

Please check your email. Apple sent details for the failure reason.