Post

Replies

Boosts

Views

Activity

Auto Renewable Downgrade and Upgrade Price Clarification
Hi, We have observed that there is a recent change in the downgrade plan price policy where if we decrease the price of our auto-renewable subscription, existing subscriptions will automatically renew at the lower price and now we don’t have the option to preserve the higher price for existing subscribers. Earlier when we downgrade the prices of our IAPs, every time we used to get these options to select: Choose an option for your existing subscribers, you may: A: Keep the current price for existing subscribers. Anyone who subscribed before the start date of this price change won’t be affected. B: Apply the price change to existing subscribers. Existing subscribers will need to consent on their next billing cycle to renew at a higher price. Subscribers who do not consent or take no action will automatically expire. But now when we are downgrading the price, we are not getting these A and B options. Instead, it is only asking for consent with a check box as: "I understand that I m decreasing the subscription price and anyone currently paying the high price will pay the new price" So, I am assuming that if I check-marked this consent, all the existing subscribers' renewal prices will change to a lower price? Is that correct? SCENARIO: Can you please confirm on the below scenario at what price the renewal will happen for such users: Case 1: 1. Suppose a user has purchased a yearly plan of ₹3000 on 10th Sep 2020 2. Next, we downgrade the plan price to ₹2000 on 1st Aug 2021 3. Apple ask for consent with a checkbox that anyone paying a high price will now pay a new price So we assume all existing subscribers will now renew at a lower price though they have subscribed at a higher price. Is that right? 4. Now we again increased the price back to ₹3000 on 25th Aug 2021 and select this option -Keep the current price for existing subscribers. Anyone who subscribed before the start date of this price change won’t be affected. 5. Will our user who was subscribed on 10th Sep 2020 be renewed at a lower price, i.e. ₹2000, or at the same price they have initially purchased, i.e. ₹3000? Case 2: (1-3 points same as Case 1) 4. If we increase the plan to ₹4000 and select this option: -Keep the current price for existing subscribers. Anyone who subscribed before the start date of this price change won’t be affected 5. Will our user subscribed on 10th Sep 2020 be renewed at a lower price, i.e. ₹2000?
1
0
631
Aug ’21