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Reply to Tesflight eCommerce error, Beta testers outside the US, for our MacOS App, are being told their ID is not valid in the US Store
We updated our Feedback Assistant ticket this morning with this. Note that the ticket was filed on June 12, and except for a single response on July 2 asking for more info, we have not heard anything from Apple. Updated this morning in Feedback Assistant (FB13878109) We released another testflight build to a few of our testers including testers outside the US. Beta testers outside the US are still unable to do eCommerce. The still get the error in the attached image. This error is not coming from us, it’s coming from the Apple eCommerce flow. The majority of our testers are outside the US because over half our customer base is in India. This situation has been blocking us for almost 2 months. Can someone please respond to our FB assistant ticket.
Jul ’24
Reply to Tesflight eCommerce error, Beta testers outside the US, for our MacOS App, are being told their ID is not valid in the US Store
We have been in contact with Apple about this bug for months and very little response and no movement forward. Here is what I send our contact this morning: Apple, What is going on with this eCommerce bug in the testflight sandbox? Again restating, Beta testers OUTSIDE THE US for our app GeoShred Studio are unable to do eCommece testflight sandbox eCommerce. The eCommerce flow believes that they are in the US Store and throws up an error dialog. The “Change Stores” button on the dialog fails. | We believe that there is a bug in the eCommerce flow where part of the flow is NOT looking at the region setting and is assuming that the machine is in the US. This bug has blocked us for over 2 months. At this point there are 13 other developers in the developer forum reporting the same bug. This is clearly a bug and is blocking our beta testers from giving us beta feedback. Given that testflight fails we have no confidence that production will work. Shipping “blind” with eCommerce failing would do harm to our business. We have provided all data that has been requested. We have provided a public link to GeoShred Studio so that a DRI outside the US can reproduce the problem. When I ran Liquid Audio/Digital Media with Walmart as my primary customer, eCommerce was mission critical. If there was an eCommerce bug we would get all stakeholders in a “sunrise room” and work until it was solved. I’m struggling to understand how a 3 trillion dollar company can let an eCommerce issue slide for months. PLEASE RESPOND TO US WE, NEED APPLE TO FIX THIS BUG.
Aug ’24
Reply to "account not in this store" error when testing inApp purchase
(see https://forums.developer.apple.com/forums/thread/759989) We have been in contact with Apple about this bug for months and very little response and no movement forward. Here is what I send our contact this morning: Apple, What is going on with this eCommerce bug in the testflight sandbox? Again restating, Beta testers OUTSIDE THE US for our app GeoShred Studio are unable to do testflight sandbox eCommerce. The eCommerce flow believes that they are in the US Store and throws up an error dialog. The “Change Stores” button on the dialog fails. | We believe that there is a bug in the eCommerce flow where part of the flow is NOT looking at the region setting and is assuming that the machine is in the US. This bug has blocked us for over 2 months. At this point there are 13 other developers in the developer forum reporting the same bug. This is clearly a bug and is blocking our beta testers from giving us beta feedback. Given that testflight fails we have no confidence that production will work. Shipping “blind” with eCommerce failing would do harm to our business. We have provided all data that has been requested. We have provided a public link to GeoShred Studio so that a DRI outside the US can reproduce the problem. When I ran Liquid Audio/Digital Media with Walmart as my primary customer, eCommerce was mission critical. If there was an eCommerce bug we would get all stakeholders in a “sunrise room” and work until it was solved. I’m struggling to understand how a 3 trillion dollar company can let an eCommerce issue slide for months. PLEASE RESPOND TO US WE, NEED APPLE TO FIX THIS BUG.
Aug ’24
Reply to IAP: "account not in this store" error with test flight
(see https://forums.developer.apple.com/forums/thread/759989) We have been in contact with Apple about this bug for months and very little response and no movement forward. Here is what I send our contact this morning: Apple, What is going on with this eCommerce bug in the testflight sandbox? Again restating, Beta testers OUTSIDE THE US for our app GeoShred Studio are unable to do testflight sandbox eCommerce. The eCommerce flow believes that they are in the US Store and throws up an error dialog. The “Change Stores” button on the dialog fails. | We believe that there is a bug in the eCommerce flow where part of the flow is NOT looking at the region setting and is assuming that the machine is in the US. This bug has blocked us for over 2 months. At this point there are 13 other developers in the developer forum reporting the same bug. This is clearly a bug and is blocking our beta testers from giving us beta feedback. Given that testflight fails we have no confidence that production will work. Shipping “blind” with eCommerce failing would do harm to our business. We have provided all data that has been requested. We have provided a public link to GeoShred Studio so that a DRI outside the US can reproduce the problem. When I ran Liquid Audio/Digital Media with Walmart as my primary customer, eCommerce was mission critical. If there was an eCommerce bug we would get all stakeholders in a “sunrise room” and work until it was solved. I’m struggling to understand how a 3 trillion dollar company can let an eCommerce issue slide for months. PLEASE RESPOND TO US WE, NEED APPLE TO FIX THIS BUG.
Aug ’24
Reply to "account not in this store" error when testing inApp purchase
(see https://forums.developer.apple.com/forums/thread/759989) We have been in contact with Apple about this bug for months and very little response and no movement forward. Here is what I send our contact this morning: Apple, What is going on with this eCommerce bug in the testflight sandbox? Again restating, Beta testers OUTSIDE THE US for our app GeoShred Studio are unable to do testflight sandbox eCommerce. The eCommerce flow believes that they are in the US Store and throws up an error dialog. The “Change Stores” button on the dialog fails. | We believe that there is a bug in the eCommerce flow where part of the flow is NOT looking at the region setting and is assuming that the machine is in the US. This bug has blocked us for over 2 months. At this point there are 13 other developers in the developer forum reporting the same bug. This is clearly a bug and is blocking our beta testers from giving us beta feedback. Given that testflight fails we have no confidence that production will work. Shipping “blind” with eCommerce failing would do harm to our business. We have provided all data that has been requested. We have provided a public link to GeoShred Studio so that a DRI outside the US can reproduce the problem. When I ran Liquid Audio/Digital Media with Walmart as my primary customer, eCommerce was mission critical. If there was an eCommerce bug we would get all stakeholders in a “sunrise room” and work until it was solved. I’m struggling to understand how a 3 trillion dollar company can let an eCommerce issue slide for months. PLEASE RESPOND TO US WE, NEED APPLE TO FIX THIS BUG.
Aug ’24
Reply to “Account Not In This Store” error when trying to purchase non-consumable IAP within TestFlight
(see https://forums.developer.apple.com/forums/thread/759989) We have been in contact with Apple about this bug for months and very little response and no movement forward. Here is what I send our contact this morning: Apple, What is going on with this eCommerce bug in the testflight sandbox? Again restating, Beta testers OUTSIDE THE US for our app GeoShred Studio are unable to do testflight sandbox eCommerce. The eCommerce flow believes that they are in the US Store and throws up an error dialog. The “Change Stores” button on the dialog fails. | We believe that there is a bug in the eCommerce flow where part of the flow is NOT looking at the region setting and is assuming that the machine is in the US. This bug has blocked us for over 2 months. At this point there are 13 other developers in the developer forum reporting the same bug. This is clearly a bug and is blocking our beta testers from giving us beta feedback. Given that testflight fails we have no confidence that production will work. Shipping “blind” with eCommerce failing would do harm to our business. We have provided all data that has been requested. We have provided a public link to GeoShred Studio so that a DRI outside the US can reproduce the problem. When I ran Liquid Audio/Digital Media with Walmart as my primary customer, eCommerce was mission critical. If there was an eCommerce bug we would get all stakeholders in a “sunrise room” and work until it was solved. I’m struggling to understand how a 3 trillion dollar company can let an eCommerce issue slide for months. PLEASE RESPOND TO US WE, NEED APPLE TO FIX THIS BUG.
Aug ’24
Reply to “Account Not In This Store” error when trying to purchase non-consumable IAP within TestFlight
We have been told roughly the same thing 2 times. "Our engineers are currently reviewing this issue for you. Once there is an update, you will notified by email. " This is simply "We will get back to you". Per my story above, For almost 10 year I ran Liquid Audio/Liquid Digital Media as the back end for "Walmart Music Downloads" Any eCommerce issue would be classified as mission-critical and all stakeholders would be on a conf call, a "sunrise room" until the problem was solved. I was personally in a 9 hour sunrise room while away with my family in Hawaii. I don't think that there is a single company that does eCommerce that would put off fixing an eCommerce bug for months, not Amazon, not Visa, not eBay, not PayPal. Apple is a 3 TRILLION dollar company, in part build on the efforts of developers. I'm struggling to understand why they are not prioritizing an eCommerce problem.
Aug ’24
Reply to "account not in this store" error when testing inApp purchase
We are on the eve of our product launch and we still have not heard back from anyone about this problem (TestFlight IAP eCommerce does not work outside the US)  As of two days ago, our beta testers in Canada, India, and Italy have reported that TestFlight IAP eCommerce is still not functioning outside the US. Testers within the US are able to use TestFlight IAP eCommerce without any problems. We have been diligently updating our Feedback Assistant Ticket (FB13878109), our developer support ticket, and our posts in the developer forum, but we have yet to receive a response from Apple. Given the uncertainty regarding IAP eCommerce functionality outside the US in Apple's production environment, we plan to proceed with a "soft launch" with no public announcement. We have three beta testers in Canada, India, and Italy who will test the eCommerce functionality immediately after launch. If it works as expected, we can move forward. If not, we will need to limit GeoShred Studio’s availability to the US only.Apple, If you could assist us in escalating this issue to ensure a resolution, it would be greatly appreciated.
Sep ’24