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App Stuck "In Review" for Critical Bug Fix
Hello, We are seeking urgent assistance with our app, which has been stuck "In Review" for 2-3 days now despite an expedited review request. Our app is currently experiencing a critical issue where the subscription screen crashes due to the app being approved while the associated subscription product IDs were rejected without our knowledge. We have since created new subscription product IDs (which have now been approved) and updated our binary to include these updated IDs. However, we just can't get the review for the app to be finalized. This subscription is for a new feature we spent months building and aimed to monetize out of the gate. Instead, we are now faced with many frustrated users who can't subscribe to this feature, which also has a financial impact on our business. After being "In Review" for 36 hours, we removed the app from review and resubmitted it since it seemed to be stuck, but it has been back "In Review" again for the past 20 hours. We have spoken with several Apple Developer Support reps by phone and email, but there hasn't been any change in status. Could anyone provide advice on how to escalate this issue further or any other steps we might take to get urgent assistance? Thank you so much in advance for your help.
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