Hello fourthprogrammer!
Thanks for providing context after two years since you got the incident with Apple.
Did you get your account reinstated?
We had a similar issue with them a couple of months ago. Definitely, small company doesn't play with the same rules as their big enterprises/clients. They communicated to us that our content in-app was misleading, but we proved that the majority of the apps in our category had the exact same content and they ignored that nor reinstate our account so we have a second chance.
Surprisingly, after two months of our termination and after sharing with Apple several examples of apps having the exact them content that they classified as misleading, nothing change for the other apps – all of them are still ready for sale and receiving installs every day. It seems that there is no risk of termination from Apple at all for some other developers.
We were a start-up, 3 developers and friends, that we just launched our first app and, as any young company, it is okay to make mistakes. We just posted an app with the same content as all the other similar apps and then it turned to be misleading according to the apple team that reviewed us. They said it one time in a very ambiguous way, we partly correct it (as it is tough to understand the ambiguity that sometimes is used by the App Review team) and the second time, and the second time was already to inform us that our account was terminated.
I hope that they improve their services and support to the indi developers. In the end, we are there to help Apple, by providing apps and content to their iOS users. They should appreciate much more what we are and all the efforts behind any app. At the moment, and as we are banned from posting new apps, we don’t know what to do. We are currently working as freelances but we would love to try to post our apps one day.
Do you know how long does it take for an account to be terminated? Of course, we tried to communicate with Apple but this is mission impossible. No way you can get a phone call nor direct communication. It has to be through support tickets, they love to leave you on radio silence for weeks and then provide an ambiguous response that doesn’t answer your inquiry.
We would love to call out other developers that feel to be on the same situation as us and would love to find a solution with Apple. Please, find us in Crema Apps website.
Happy coding!!
Crema
Post
Replies
Boosts
Views
Activity
Hello Juan!
Thanks for providing context after two
years since you got the incident with Apple.
Did you get your account reinstated?
We had a similar issue with them a couple
of months ago. Definitely, small company doesn't play with the same rules as
their big enterprises/clients. They communicated to us that our content in-app was
misleading, but we proved that the majority of the apps in our category had the
exact same content and they ignored that nor reinstate our account so we have a
second chance.
Surprisingly, after two months of our termination and after sharing with Apple several examples of apps having the exact them content that they classified as misleading, nothing change for the other apps – all of them are still ready for sale and receiving installs every day. It seems that there is no risk of termination from Apple at all for some other developers.
We were a start-up, 3 developers and friends, that we just launched our first app and, as any young company, it is okay to make mistakes. We just posted an app with the same content as all the other similar apps and then it turned to be misleading according to the apple team that reviewed us. They said it one time in a very ambiguous way, we partly correct it (as it is tough to understand the ambiguity that sometimes is used by the App Review team) and the second time, and the second time was already to inform us that our account was terminated.
I hope that they improve their services and support to the indi developers. In the end, we are there to help Apple, by providing apps and content to their iOS users. They should appreciate much more what we are and all the efforts behind any app.
At the moment, and as we are banned from posting new apps, we don’t know what to do. We are currently working as freelances but we would love to try to post our apps one day.
Do you know how long does it take for an account to be terminated? Of course, we tried to communicate with Apple but this is mission impossible. No way you can get a phone call nor direct communication. It has to be through support tickets, they love to leave you on radio silence for weeks and then provide an ambiguous response that doesn’t answer your inquiry.
We would love to call out other developers that feel to be on the same situation as us and would love to find a solution with Apple. Please, find us in Crema Apps website.
Happy coding!!
Crema