Since this is an Apple server-side issue, here's a fix that worked for me:
Save current changes in your submission. If the "Save" button is greyed out, then this is ok.
Turn off the WiFi of your computer.
Clear the cache of your web browser.
Turn on your computer's WiFi.
Log-in again to Apple Store Connect.
Go to the specific app where you encountered the problem. This time, it shows one or few greyed out screenshots that causes the problem. You can just delete this screenshot by hovering over it and pressing the red delete button that appears. You can just re-upload such screenshots or just completely exclude it in the previews.
Hope it works for you too.
boyfriendnibluefairy
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Since this is an Apple server-side issue, here's a fix that worked for me:
Save current changes in your submission. If the "Save" button is greyed out, then this is ok.
Turn off the WiFi of your computer.
Clear the cache of your web browser.
Turn on your computer's WiFi.
Log-in again to Apple Store Connect.
Go to the specific app where you encountered the problem. This time, it shows one or few greyed out screenshots that causes the problem. You can just delete this screenshot by hovering over it and pressing the red delete button that appears. You can just re-upload such screenshots or just completely exclude it in the previews.
Hope it works for you too.
Since this is an Apple server-side issue, here's a fix that worked for me:
Save current changes in your submission. If the "Save" button is greyed out, then this is ok.
Turn off the WiFi of your computer.
Clear the cache of your web browser.
Turn on your computer's WiFi.
Log-in again to Apple Store Connect.
Go to the specific app where you encountered the problem. This time, it shows one or few greyed out screenshots that causes the problem. You can just delete this screenshot by hovering over it and pressing the red delete button that appears. You can just re-upload such screenshots or just completely exclude it in the previews.
Hope it works for you too.
Since this is an Apple server-side issue, here's a fix that worked for me:
Save current changes in your submission. If the "Save" button is greyed out, then this is ok.
Turn off the WiFi of your computer.
Clear the cache of your web browser.
Turn on your computer's WiFi.
Log-in again to Apple Store Connect.
Go to the specific app where you encountered the problem. This time, it shows one or few greyed out screenshots that causes the problem. You can just delete this screenshot by hovering over it and pressing the red delete button that appears. You can just re-upload such screenshots or just completely exclude it in the previews.
Hope it works for you too.
Since this is an Apple server-side issue, here's a fix that worked for me:
Save current changes in your submission. If the "Save" button is greyed out, then this is ok.
Turn off the WiFi of your computer.
Clear the cache of your web browser.
Turn on your computer's WiFi.
Log-in again to Apple Store Connect.
Go to the specific app where you encountered the problem. This time, it shows one or few greyed out screenshots that causes the problem. You can just delete this screenshot by hovering over it and pressing the red delete button that appears. You can just re-upload such screenshots or just completely exclude it in the previews.
Hope it works for you too.