Hello, We offer our clients tickets for monuments along with an audio guide included with the ticket purchase. Our clients buy their visit in advance, which includes access to audio and video content available through our application. To access this content, the user must enter their ticket number. We believe we fit perfectly into the "Reader App" category, as specified in section 3.1.3(a) of the guidelines, which states: "Apps may allow a user to access previously purchased content or content subscriptions (specifically: magazines, newspapers, books, audio, music, and video)." This is exactly our case. We have sent several messages presenting precise and concrete arguments based on the guidelines, but it seems that these arguments are not taken into account, as the responses we receive are often general or appear to be standard replies. Since our application allows a user to access content they have previously purchased, can we indeed be classified in the "Reader App" category? If not, could you explain why? Thank you for your help.