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Reply to CallKit: Blocked Calls Appearing as Unanswered in iOS 18
Dear Elliot, I wanted to provide a brief update and reiterate our concerns: User Feedback: Since our last exchange, we've received more user complaints about this behavior. Many find it confusing and counterintuitive. Privacy Concerns: Some users have expressed privacy worries, as blocked numbers are still visible in their call history. App Store Reviews: We're seeing negative reviews mentioning this issue, which affects our app's reputation despite being an iOS behavior. Purpose of Call Blocking: This feature appears to contradict the fundamental purpose of call blocking. When users block a number, they typically expect to eliminate all traces of communication from that source, including entries in their call history. We understand that changes can't happen overnight, but we hope this feedback helps illustrate the impact on users and developers. Is there any update you can provide on whether this behavior might be reconsidered in future iOS versions? Thank you again for your time and consideration.
Oct ’24
Reply to CallKit: Blocked Calls Appearing as Unanswered in iOS 18
Thank you for explaining the contacts behavior. While we understand the rationale behind not blocking contacts, we're currently dealing with a more pressing issue in iOS 18 that's causing significant user confusion: Blocked calls (non-contacts) now appear as "unanswered" in the call history, whereas before iOS 18, they wouldn't appear at all. Our users are finding this new behavior confusing and counterintuitive, as they expect blocked calls to be completely hidden. To be clear - while the blocking itself works (phone doesn't ring), the calls still show up as "unanswered" in the history. We're receiving numerous complaints about this change, as users think their call blocking isn't working when they see these "unanswered" calls. We've already submitted feedback (FB15746906) about this, but I wanted to highlight how this is impacting the user experience. Would it be possible to reconsider this behavior in a future iOS update?
1w