User Profile

Hi there, This is the first time to post here and I hope someone can share similar experience. Our company app update was rejected twice within a week by this reason. (Your app requires users to provide their name and/or email address after using Sign in with Apple. ) Which we already submitted a new build of this fix along with an explanation and screen recording. However as you may know, there's no way to retrieve username after the first-time Apple sign in (value is null), so what our solution is to save the username in our server instantly after the 1st time API callback. It works as expected in several physical devices and simulators. However, I wonder the situation now is: The device / robot that use to check our APP didn't clear the "Apps Using Apple ID" in iOS setting, the fix will not work because it has already passed the 1st time login. Otherwise in our side, we cannot find and resolve the issue. Anything I can do other than file an appeal to App Review Team? Thanks for your time.