We have recently released an app on TestFlight, and TestFlight includes a useful feature for automatically capturing crash reports. Whenever a user encounters a crash, TestFlight usually displays a dialogue prompting them to share the crash details with the developer or Apple portal. However, one of our users reported that they did not receive this dialogue, despite having the "Share iPhone & Watch Analytics" option enabled. As a result, we are unable to access the crash logs for further investigation.
It seems that no other users are currently experiencing the crash, or they may not be encountering the specific circumstances that prevent the crash dialogue from appearing. Moreover he tried to find that crash log .ips file in "Analytics Data" but its not visible.
Hiral_Jotaniya
Users receive reputation points by contributing quality content to the forums.
Posts include post and replies published on the forums.
Post authors can mark replies as Accepted to indicate successful solutions.
Apple Developer Forums admins can mark replies as Apple Recommended to indicate an approved solution
Post
Replies
Boosts
Views
Activity
We have recently released an app on TestFlight, which includes a useful feature for automatically capturing crash reports. Whenever a user encounters a crash, TestFlight usually displays a dialogue prompting them to share the crash details with the developer or Apple portal. However, one of our users reported that they did not receive this dialogue, despite having the "Share iPhone & Watch Analytics" option enabled. As a result, we are unable to access the crash logs for further investigation.
And strange is that only that user is facing crash issue. no other are having that crash on same page.