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HomeKit broken / corrupt iCloud db
Hey folks, I am unable to get HomeKit to work on any of my devices - when I start the Home app (on any platform), I see "Loading Accessories and Scenes" and then nothing happens. This screen never goes away. Google tells me this is not uncommon and I have a couple of options: Sign out of iCloud on all devices then sign back in, reboot etc. Try enabling/disabling iCloud Keychain a couple of times. Simply wait 20-30 mins and a "reset" option should appear I have tried all of these (literally waiting hours for the last option) with no luck. Further googling tells me that I likely have a corrupt iCloud HomeKit database and I need to either : a) get Apple to reset my Account or b) Apple can send me a custom configuration profile that will enable the reset button in the Home app. Can anyone from Apple help me here - or direct me to the appropriate support channel? Cheers, D.
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Nov ’20