Hey folks,
I am unable to get HomeKit to work on any of my devices - when I start the Home app (on any platform), I see "Loading Accessories and Scenes" and then nothing happens. This screen never goes away.
Google tells me this is not uncommon and I have a couple of options:
Sign out of iCloud on all devices then sign back in, reboot etc.
Try enabling/disabling iCloud Keychain a couple of times.
Simply wait 20-30 mins and a "reset" option should appear
I have tried all of these (literally waiting hours for the last option) with no luck.
Further googling tells me that I likely have a corrupt iCloud HomeKit database and I need to either :
a) get Apple to reset my Account
or
b) Apple can send me a custom configuration profile that will enable the reset button in the Home app.
Can anyone from Apple help me here - or direct me to the appropriate support channel?
Cheers,
D.