19 Replies
      Latest reply on Sep 6, 2019 4:05 AM by Raymond van de Linde
      slickconcepts Level 1 Level 1 (0 points)

        If I have an Enterprise customer that wants to purchase around 100 copies of my app via VPP and wants to use redeemable codes to distribute to their users, can this work when these users are based globally?

         

        It looks like that when the customer purchases these codes from the US App Store that the codes are only redeemable on the US App Store? Is that right?

         

        If this is the case, how can my customer use VPP and still distribute to their global employees (and they don't have an MDM to do this distribution).

         

        Thanks

         

        Steve

        • Re: VPP, Redeemable Codes and International Users
          KMT Level 9 Level 9 (15,145 points)

          VPP is not available in all countries (total 34 at this time?). I'd start by confirming if you and your client can participate.

           

          See: http://www.apple.com/business/vpp/

           

          That process (purchasing) applies to you and your client(s), not the client's users (store distribution).

           

          If the client gives a redeem code to their user, that user can be in any country you've selected via iTunes Connect/Pricing and Availability, for that app. Just remember that not all apps can be made available in all countries.

           

               >(and they don't have an MDM to do this distribution).

           

          Don't conflate MDM distribution, which occurs outside the store, with store distribution.

          • Re: VPP, Redeemable Codes and International Users
            dubs Apple Staff Apple Staff (25 points)

            The list of VPP countries is used to establish the home location of the buisness that is purchasing from you. Once they purchase and distrubute the app it simply needs to be avaliable in the country store where the users are located.

             

            As KMT points out, not all countries can have all apps. Some countries don't have iTunes App Store access at all. You need to verify with your customer that the app can be sold in the countries they want to install it in.

              • Re: VPP, Redeemable Codes and International Users
                slickconcepts Level 1 Level 1 (0 points)

                Thanks you. That helps a lot. We are good for the local countries - nowhere strange. VPP would be in the US with distribution mainly in European countries.

                 

                Thanks again.

                  • Re: VPP, Redeemable Codes and International Users
                    gerhardpret Level 1 Level 1 (0 points)

                    Apple, I guess you realize by now that your VPP program does not work based on the problems described by various members here.

                     

                    Please don't suggest MDM, it is NOT a solution to simply distribute an app to a worldwide organisation's members.

                    In the BYOD world, this does not work.

                     

                    We really need to have a simple way of building an app for a customer with 10000 employees, and then get them to install it based on a link they are sent.

                    Apps like these have their own internal auth mecahanism, so having someone stuble accross the app does not matter.

                    Google's playstore does this much better. In fact, they don't try to be over complicated with volume programs.

                     

                    At Wyzetalk we are also developing a branded version of our app for a Multinational Global Business. But we cannot put the app in the general app store, because Apple rejects it because it would say: "Build for the employees of Company ABC".

                     

                    But we cannot use the VPP program because we are based in South Africa and a executives and employees with Apple phones in UK, Aus and Argentina cannot get the app. That seems a bit strange isn't it?

                     

                    There is no way a global company implements MDM, because they don't want to, and cannot afford $2 per device for 10000 employees.

                     

                    So we are stuck. And out advice to our customers ends up being. Try and get your employees Android phones. They don't have that problem.

                     

                    With Apple's recent stragey of providing cheaper phones, surely they would have realized that more non-desk workers (what the Wyzetalk apps are for) will be using iPhones. So you will have to make it easier for a business to distribute a personalised app for a company.

                     

                    If you don't understand the real problem, please contact me so that we can explain the real condundrum you left us in. Your team that designed VPP needs to have the relevant information and understand how the problem affects companies like us.

                • Re: VPP, Redeemable Codes and International Users
                  slickconcepts Level 1 Level 1 (0 points)

                  Hi @KMT and @Dubs

                   

                  So it turns out that this doesn't work.

                   

                  I did a test run with my customer and they just purchased a single copy of my app from the US App Store, where they are based.

                   

                  They selected 'Redeemable Code' and once downloaded sent me the link to try (I'm based in the UK).

                   

                  Clicking on the link gave me the message 'Error - This code is only valid for customers of the United States store'.

                   

                  My app is definitely available in the UK store (worldwide actually) so that shouldn't be the issue.

                   

                  Any thoughts?

                   

                  Thanks

                  Steve

                    • Re: VPP, Redeemable Codes and International Users
                      KMT Level 9 Level 9 (15,145 points)

                      I think the process relies on the home store of your client/customer (US in this example), being the same as their user (you/UK) both being the same. In that example, they are not. You, the user, would need to be in the US too, which is why that error is saying valid for US store only.

                       

                      When Apple says that your VPP customer's users can be in any country where the app is a available, the caveat should apparently be "as long as they are in the same store/country as the VPP customer providing the code".

                        • Re: VPP, Redeemable Codes and International Users
                          slickconcepts Level 1 Level 1 (0 points)

                          That certainly seems to be the answer.

                           

                          It's a bit rubbish though - how can you sell to a global company via VPP (if they don't have an MDM system)?  Turns out that you can't!

                           

                          I'm assuming there must be a way around it, but other than having that company set up a VPP account in each country, I have to admit that I can't think of any!

                           

                          Hey ho!

                            • Re: VPP, Redeemable Codes and International Users
                              dubs Apple Staff Apple Staff (25 points)

                              Sorry for the confusion!

                               

                              As you found out, VPP redemption codes are country specific to each store. Using managed app distribution via MDM allows the assignment of apps to users or devices.

                               

                              If the customer is looking to let the users add the apps to their personal Apple IDs with codes, then it isn't a huge step to simply use a MDM to assign the apps to groups of users they invite into their VPP program. In that case the devices don't need to be under management, they just need to be able to invite the employees so they can assign the apps. They can do all of this with just an email address, they don't need to have any knowledge of the user's devices or Apple ID.

                                • Re: VPP, Redeemable Codes and International Users
                                  joinedappssupport Level 1 Level 1 (0 points)

                                  Hi there dubs,

                                   

                                  I am another person in this exact situation, i.e. we assumed the b2b volume distribution was a good solution to privately sell an app developed for a client. Then we get to the point of sale and find that our client having staff all over the world completely stumps the system and we are completely stuck!

                                   

                                  You propose a solution but I'm afraid I don't understand! We had ruled out an MDM solution as they cost money, they need to be installed on staff's devices (which are commonly their own), our staff wouldn't like that sort of control over their devices, we haven't the administrational budget to handle.... etc. All of this lead us to the B2B solution as it seemed to only require sending our staff a redeemable code.

                                   

                                  Is there any chance you could describe your suggestion again and pretend you are talking to a 10 year old who genuinely has no clue about it all. If somehow your solution doesn't involve our internationally distributed staff (or rather our client's staff) NOT having MDM software installed, that would be amazing! Alternatively I guess we will have to ask our clients staff to tell their phones they are in their head office's country or something. All a bit embarrasing frankly!

                                  • Re: VPP, Redeemable Codes and International Users
                                    GertjanSmits Level 1 Level 1 (0 points)

                                    I'm just another person in the same situation. We deal with huge companies (100k+ employees), lots of different locations and eployees all over the world in countries where their AppStore account is not linked to the country they're currently employed.

                                     

                                    "it isn't a huge step to simply use a MDM to assign the apps to groups of users they invite into their VPP program"

                                     

                                    Could you please elaborate on this sentence? How am I supposed to invite people in our VPP program? Most MDM solutions cost a couple of dollars per user per month, that in combination with an app that costs a couple of cents per user per month, is not really a viable solution.

                              • Re: VPP, Redeemable Codes and International Users
                                intelli Level 1 Level 1 (0 points)

                                I am in the same situation. Is Enterprise Account a viable solution here.

                              • Re: VPP, Redeemable Codes and International Users
                                Levelapp Level 1 Level 1 (0 points)

                                Hello,

                                 

                                We are in the exact same situtation, our client has open a VPP account based in the Belgium, but wants to distribute his app internationaly.

                                 

                                The app is available worldwide with vpp distribution:

                                https://www.evernote.com/l/AMliGkS0iYhEPIqkXMylT8w7aZ83JL0Bc4sB/image.png

                                 

                                But in the vpp account, Apple says the redeemable codes are only available in the Belgian Store:

                                https://www.evernote.com/l/AMkWnv0KKxxORo0JE1KjTndXTwHOLn5Q2LkB/image.png

                                 

                                As the client doesn't have a MDM, we are a little bit stuck.

                                 

                                Apple is not clear at all about this restriction and @KMT is right:

                                 

                                When Apple says that your VPP customer's users can be in any country where the app is a available, the caveat should apparently be "as long as they are in the same store/country as the VPP customer providing the code".

                                 

                                Is there any simple solution to investigate?

                                 

                                Thank you

                                • Re: VPP, Redeemable Codes and International Users
                                  MarcVanI Level 1 Level 1 (0 points)

                                  Would the Developer Enterprise Program bring a solution here?

                                  • Re: VPP, Redeemable Codes and International Users
                                    CryptoSnuff Level 1 Level 1 (0 points)

                                    Also in the same situation here. Anyone found a solution?

                                    What a drag.

                                    • Re: VPP, Redeemable Codes and International Users
                                      chmath Level 1 Level 1 (0 points)

                                      +1 here.

                                       

                                      My company is in the same situation ending up having problems with so many customers about this issue.
                                      No clue why Apple is trying to push us to use MDM.
                                      MDM is not an option and Apple does not provide a solution.


                                      • Re: VPP, Redeemable Codes and International Users
                                        Raymond van de Linde Level 1 Level 1 (0 points)

                                        Any news on this issue?

                                         

                                        We are kind of stuck: distribute the custom B2B app using redemption codes is not possible because of the country restriction. Distribute the app using the public app store is being rejected by Apple because it should be released privately. So now what?