96 Replies
      Latest reply on Sep 12, 2017 2:26 PM by jonatan.
      onefoot17 Level 1 Level 1 (0 points)

        When I launch the app it just gets stuck on this white screen that says Loading Home. I tried deleting it and reinstalling from the App Store but no luck so far. I see my devices and scenes in the Control Center widget. Anyone else having issues?

        • Re: Home app stuck on Loading Home... screen
          bostoned Level 1 Level 1 (0 points)

          I had the same problem but then discovered I didn't have iCloud Keychain enabled.  Once I enabled it and rebooted the device, that problem went away.

          • Re: Home app stuck on Loading Home... screen
            tisparrow Level 1 Level 1 (0 points)

            I ran to the same issue. Resetting the iCloud Keychain associated with the AppleID they is being used on the iOS 10 device fixes the issue.

            • Re: Home app stuck on Loading Home... screen
              osultan Level 1 Level 1 (0 points)

              Was having the same issue with an iPad Air 2 - none of the above steps helped, but Beta 2 seems to have resolved the issue.

              • Re: Home app stuck on Loading Home... screen
                Jreed1235 Level 1 Level 1 (0 points)

                I'm having this same issue.  No matter what I do, all of the options on this thread have not helped.  Has anyone had any luck?  Mine still says "Loading Accessories and Scenes".  I'm on Beta 5 now. 

                • Re: Home app stuck on Loading Home... screen
                  wick Level 1 Level 1 (20 points)

                  Any thoughts on this? We're nearing the GM and I'm still having problems. I definitely think it's related to my Apple ID / iCloud / Keychain because I'm able to use the Home app if I turn iCloud off completely.

                  • Re: Home app stuck on Loading Home... screen
                    Stansellb Level 1 Level 1 (0 points)

                    Tried all the tricks but Home is still stuck on "Loading Accessories and Scenes" when signed into iCloud. Signing out of iCloud altogether allows it to work perfectly. This seems to reveal two basic design flaws: 1.  The "Home" setting within the iCloud settings menu is futile. I should have the option of it being off or on, locally stored or in the cloud; just like Calendars, Notes, Photos, or any other app. 2.  If whatever HomeKit files stored on the cloud have been corrupted, there should be a simple, if not automatic fix for them rather than all the ones listed so far. All the other cloud services are easy to fix. Why is HomeKit so difficult?

                    • Re: Home app stuck on Loading Home... screen
                      akio Level 1 Level 1 (0 points)

                      I'm having this same issue.

                      • Re: Home app stuck on Loading Home... screen
                        Stansellb Level 1 Level 1 (0 points)

                        Still no help to be found. I'd called Apple support but they were oblivious to the issue, insisting that the problem  was on my phone. I've even tried creating a test Apple account and what do you know, it works!  All the advice for resetting HomeKit only applies to iOS 9 so it seems like we're stuck until Apple starts paying attention to the problem. I'm curious though, if you connect your phone to your computer, fire up the console, then try to start the home app... what error messages are you getting??

                        • Re: Home app stuck on Loading Home... screen
                          kaljwec5jlkw3jlk5w3 Level 1 Level 1 (0 points)

                          Yup, seeing the same thing here on two devices of a newly invited (iCloud family member) user to an existing home.

                          • Re: Home app stuck on Loading Home... screen
                            Jason8335 Level 1 Level 1 (0 points)

                            just updated my iPhone 6 to iOS 10 & had the same issue. Stuck on loading accessories and scenes. Tried all the above resets etc, but didn't work. Then I discovered keychain wasn't switched ON on my other device (ipad 2 - iOS 9.3.5) . switched this to ON, on my iPad & then my iPhone home app worked a treat.

                            • Re: Home app stuck on Loading Home... screen
                              Remiii Level 1 Level 1 (0 points)

                              I have the same trouble on iPhoneSE. Home App is stuck on "Loading Accessories and Scenes" screen. I'm on iOS10.0.1 :-(

                              • Re: Home app stuck on Loading Home... screen
                                TriStar500 Level 1 Level 1 (0 points)

                                I just installed iOS 10.0.1 on my iPhone 6 and the Home app opens up to the "Loading Accessories and Scenes" page with the little spinning wheel above it. I have called Apple support several times and have talked to several advisors. I tried all their recommendations and nothing has worked. I was finally told to do an iPhone restore through iTunes, which did not work as well. I called back and told an advisor this. He has pushed this issue up to Apple Engineering, which has been swamped.  He said he would call or email me with an update sometime next week. 

                                • Re: Home app stuck on Loading Home... screen
                                  Loredo Level 1 Level 1 (0 points)

                                  Same issue here. It really must be related specifically to Apple IDs that were used for iOS9 beta testing as other Apple ID's are working just fine.

                                  We are at a point where even Homekit or iCloud keychain reset does not help anymore. Furthermore, the Homekit reset function was completely removed in iOS10 and is only accessible on tvOS but does not seem to do anything like really deleting _all_ Homekit related data in iCloud since the "Sync in progress" issue still persists, even after factory restore of all my Apple devices.

                                   

                                  I may also refer to this thread as it includes log data I also saw in my iPhone console:

                                  https://forums.developer.apple.com/thread/47295

                                  • Re: Home app stuck on Loading Home... screen
                                    MK87 Level 1 Level 1 (0 points)

                                    Same here. Just keeps saying loading accessories and scenes.

                                     

                                    Been chatting with Apple support for a while, through the site and on twitter, all they want you to do is a restore and see if the problem persists....

                                     

                                    I've tried everything, the usual. signed out of icloud, turned off everything I could think of and it still won't work. Very dissapointing.

                                    • Re: Home app stuck on Loading Home... screen
                                      Bricajo Level 1 Level 1 (0 points)

                                      Same here. Starts with welcome screen and instantly jumps to "Loading Accessories and Scenes".

                                      Only way out is to force quit. Even if you're quick and try to hit the Get Started button, no use.

                                       

                                      I tried all the fixes and none of them worked.

                                       

                                      I don't think this issue has been either acknowledged or addressed.

                                      • Re: Home app stuck on Loading Home... screen
                                        nakardo Level 1 Level 1 (0 points)

                                        Same stuff here. It happened today when I've moved from a iPhone 6 to a 7 plus. No one of the solutions above worked out.

                                        • Re: Home app stuck on Loading Home... screen
                                          Ivang1976 Level 1 Level 1 (0 points)

                                          This is a clue, not a solution.

                                          If you disable your iCloud, all ls working for me.

                                          Obviously this is not a solution because we need iCloud enabled, but maybe is a way to find the problem

                                            • Re: Home app stuck on Loading Home... screen
                                              loicfc Level 1 Level 1 (0 points)

                                              Hello everyone, I'm not a developper.

                                               

                                              Like you, I've experienced this issue with the Home App and iCloud enabled. It was on clean install iPhone with iOS 10 public release. Like you with iCloud disabled no problem. With iCloud without Keychain, the app asks me to enable Keychain. And then, with iCloud + Keychain the app keeps loading and loading again.

                                               

                                              But I've found a solution.

                                               

                                              Just leave the app loading for 5 to 10 min (I can't remember I was doing something else). Then the app will tell you that it takes a while and can't connect. You have the choice to reset Home Settings. Then everything works as expected. I think there is an issue related to iCloud somewhere.

                                               

                                              I hope it will works for you.

                                               

                                              Regards,

                                                • Re: Home app stuck on Loading Home... screen
                                                  Derk Level 1 Level 1 (0 points)

                                                  I attempted leaving the home app open per your solution. I marked every 5 minutes that went by, without letting the phone sleep for 1 hour, nothing happpend. I quit and started again, this time I let the phone auto-lock. 6 hours later, no change. Your solution didn't work for me. Hopefully, a resolution comes soon.

                                              • Re: Home app stuck on Loading Home... screen
                                                rafaholland Level 1 Level 1 (0 points)

                                                I can use everything on my phone like it's supposed to. Home app and in the control center. BUT, when I invite my girlfriend she has the same problems as described here. Nothing works. She can control the lights though the Hue app and our temperature in the house through the app from the developer, but not the home app.  

                                                • Re: Home app stuck on Loading Home... screen
                                                  aholding82 Level 1 Level 1 (0 points)

                                                  +1 

                                                   

                                                  Migrated to a new iphone 7 from my 5s and now home doesnt work (thanks Apple).  Exact same issues as stated here.   It's on their end.  Need more posts in this thread and hopefully will get some attention.


                                                  Tried all fixes... nothing works. 

                                                  • Re: Home app stuck on Loading Home... screen
                                                    Pixelstore Level 1 Level 1 (0 points)

                                                    Same thing here. I installed the Home app for the first time with iOS 10.0.1 on my iPhone 6 and configured all my devices. Everything's still working fine on this iPhone 6, but when I'm trying to open the Home app on my iPad it's stuck at loading. And I can't even find the home-app on my Apple TV 4.

                                                     

                                                    iOS 10.0.2 didn't solve anything neither.

                                                      • Re: Home app stuck on Loading Home... screen
                                                        TriStar500 Level 1 Level 1 (0 points)

                                                        Just an update. I am still working with the Apple advisor and I did everything the engineers told him to try with me. He had me download a system status report off of my phone which couldn't be sent to him since the file was too large. I'm still waiting for him to tell me how to get the file to him. I also just happened to upgrade to an iPhone 7 last week from my iPhone 6. My new phone's Home App is doing the same thing, "Loading Accessories and Scenes." This tells me this definitely isn't a hardware problem.

                                                          • Re: Home app stuck on Loading Home... screen
                                                            Jeremy4530 Level 1 Level 1 (0 points)

                                                            The following fix worked for me...As the result of many a phone call to Apple I was able to get past this issue by doing a complete reinstall of the ios 10 through iTunes. After backing up to iCloud, holding down the lock button and the volume down button on my iPhone 7 until I got the target disk/plug into itunes (i.e. hold until after the Apple logo comes back on) I did a restore through iTunes. After downloading a fresh copy of ios 10 I installed and set up as a new phone. During the set-up process log into your iCloud account and keychain but do not restore from back-up. Your Home app should now be working. I went through and set up my Philips Hue bridge and lights. Once everything was working I went back into General>Reset>Erase All Content and Settings. Once complete I went through the setup process again, but this time I restored from my backup. Once that was complete I went straight to the Home app and it gave me the option (finally!) to reset Homekit. Went through the normal setup process and everything is working as it was supposed to. This was a real pain, but it works. Best of luck to everyone!

                                                              • Re: Home app stuck on Loading Home... screen
                                                                bangerman Level 1 Level 1 (0 points)

                                                                Thanks! This finally worked for me after trying so many different things over the past few days. I moved from iPhone 6S (beta profile) to 7 (regular profile) and was getting the stuck "Loading Accessories and Scenes" screen in the Home app.

                                                                 

                                                                I did what you said and backed up to iCloud, restored in recovery mode, and set up as new phone. Then I logged into iCloud (and Keychain) and tested the Home app and it loaded properly. Then I Erased All Content and restored from iCloud Backup. After the iCloud restore was done I opened the Home app. I still received the "Loading Accessories and Scenes" screen and it stayed for a while so I thought it didn't work at first. But after going back in and checking the Home app a few times (it maybe took about 30 minutes), I finally received a message at the bottom that said something like "This looks like it is taking too long," with a Reset HomeKit Configuration button. I hit the button and was asked to delete HomeKit settings and started from scratch.

                                                                 

                                                                It seems like all of this could have been avoided if we were given the option to reset HomeKit in iOS 10 like was there in iOS 9 settings.

                                                                • Re: Home app stuck on Loading Home... screen
                                                                  Alex1 Level 1 Level 1 (0 points)

                                                                  Jeremy,

                                                                   

                                                                  Thanks for the solution. This worked for me too except that I backed up my phone to the computer, not the iCloud. I hate how apple ignores this major flaw in their OS so many month after people started reporting it.

                                                                   

                                                                  Also I was pairing Ecobee and maybe it will help someone. In order to pair your thermostats with home kit app after you bring back your OS from the back up, you will need to reset existing/previously created pairing with home kit. It wasn't obvious to me.

                                                                   

                                                                  Alex

                                                            • Re: Home app stuck on Loading Home... screen
                                                              mromberg Level 1 Level 1 (0 points)

                                                              Same problem here going from Iphone 6 to 7.  Will try the above solution and report back.

                                                              • Re: Home app stuck on Loading Home... screen
                                                                Pixelstore Level 1 Level 1 (0 points)

                                                                An update. I'm only able to have the Home app configured at one device at a time. I had everything working on my iPhone 6. My iPad was just stuck at loading and after a while I hit reset. Then it started to load on my iPhone 6 instead. And now it works on the iPad. I pressed reset on the iPhone 6 and then it got stuck on the iPad... So something weird is happening in iCloud...

                                                                 

                                                                Edit: Well, actually no. Now it only works on the iPad. I can't get the reset text to show on the iPhone. It's just stuck at loading

                                                                • Re: Home app stuck on Loading Home... screen
                                                                  Titime Level 1 Level 1 (0 points)

                                                                  Jeez I don't want to go to all this erase / restore... Any chance Apple will fix it?..

                                                                  • Re: Home app stuck on Loading Home... screen
                                                                    metaplex Level 1 Level 1 (0 points)

                                                                    Found a solution that worked for me without even restarting my device! 

                                                                    • Sign out of iCloud. If you are prompted Delete notes and images from the device, but chose "Keep on my device" when asked for locally stored calendars.
                                                                    • Log In with another iCloud account or create a new one. Best option might be to create a new clean @icloud.com account.
                                                                    • When asked tap "Dont merge data".
                                                                    • Log out of your secondary account.
                                                                    • Log into your primary account.
                                                                    • Shut down the Home app if you havent already done so.
                                                                    • Activate Keychain with your security code.
                                                                    • Now the Home App should start with the welcome screen.
                                                                    • Re: Home app stuck on Loading Home... screen
                                                                      TriStar500 Level 1 Level 1 (0 points)

                                                                      I never heard any follow up from Apple regarding the diagnostic report I sent into the engineers.  I did follow the procedures described above by Jeremy4530 and bangerman and they did indeed work.  I discovered you don't even need to restore from iTunes.  Simply go into your phone's General Settings menu, select "Erase all Content and Settings" and set up the phone as a new phone.  Login with your AppleID and turn Keychain on.  You can open the Home app and it will work fine.  Then "Erase all Content and Settings" again, and restore from iCloud back up.  Once the phone loads up, go to the Home app again.  You will get the same "Loading Accessories and Scenes" screen again.  You need to stay on that screen for about 30 minutes, and the option to reset the Home app will finally pop up.  Click it and everything will work fine.  Thanks for the help guys!!!

                                                                      • Re: Home app stuck on Loading Home... screen
                                                                        Pixelstore Level 1 Level 1 (0 points)

                                                                        Does it work for you guys on multiple devices, like both an iPhone and iPad? I don't have any trouble to get the reset screen to show, it's always showing after a while for me. And when I reset it works perfectly on that device. My problem is that I can't use it on multiple devices. It just "loading..." on the new device until the reset function shows. And when I reset it works fine on that device but will make the previous device to stuck at "loading...". And I can continue to do this back and forth like forever, but can't make it work on multiple devices at the same time

                                                                        • Re: Home app stuck on Loading Home... screen
                                                                          ava8c Level 1 Level 1 (0 points)

                                                                          Any news?

                                                                          • Re: Home app stuck on Loading Home... screen
                                                                            jasonagar Level 1 Level 1 (0 points)

                                                                            I've read through this entire thread and am having the identical issue. I've tried everything on this list from the top to the bottom.

                                                                             

                                                                            My phone worked like a charm, the first time. When I go to setup a 'family' device it locks up at the loading scenes. If I reset homekit, the problem flips to the other device.

                                                                             

                                                                            Was anyone ever able to solve the multiple device/account issue where only the first iCloud account devices work?

                                                                            • Re: Home app stuck on Loading Home... screen
                                                                              prawinjha Level 1 Level 1 (0 points)

                                                                              I also do have same issue with my iphone 7. Is there any other effective solution launched by Apple? Please help me.

                                                                              • Re: Home app stuck on Loading Home... screen
                                                                                Pixelstore Level 1 Level 1 (0 points)

                                                                                Same thing for me in iOS 10.1.1 as well...

                                                                                 

                                                                                Can anyone confirm that Homekit actually work at all on multiple devices?

                                                                                • Re: Home app stuck on Loading Home... screen
                                                                                  jkopi11 Level 1 Level 1 (0 points)

                                                                                  On 10.1.1, this happened to me as well after I tried inviting a guest. Using a 3rd uninvited Apple ID worked, but the other 2 were both corrupted. I ended up letting the app run with the device unlocked for close to 30 minutes and it eventually gave me an option to reset my HomeKit configuration, which then fixed everything.

                                                                                    • Re: Home app stuck on Loading Home... screen
                                                                                      Darrelll Level 1 Level 1 (0 points)

                                                                                      I upgraded to the latest build of iOS 10.1.1 and waited several hours and still never got the reset.

                                                                                       

                                                                                      One thing that I hope helps us move forward is that I found out you can get pass the "Loading Accessories and Scenes" page if you 3D Touch the home icon (on capable devices) and choose " New Scene +". It allows me to at least see the UI, though I haven't been able to do anything after that. Hopefully, someone else can figure something out.

                                                                                    • Re: Home app stuck on Loading Home... screen
                                                                                      Chewie316 Level 1 Level 1 (0 points)

                                                                                      I was able to fix this issue by doing the following after many many hours  of troubleshooting and usuless calls to Apple Support.

                                                                                       

                                                                                      Under Settings - iCloud optionsTurned off keychain

                                                                                       

                                                                                      Under Settings - iCloud options toggle off "Home" Make sure "backup" is enabled and complete a backup.Took about 45 mins to complete this step.

                                                                                       

                                                                                      Once backup was completed I did a restore of the iPhone using iTunes, once restored I set the phone up as new and did initial setup.

                                                                                       

                                                                                      Logged in with my Apple ID

                                                                                       

                                                                                      I then opened homekit and everything worked great, Went in and deleted my Home that was created and closed the app ...and then enabled iCloud, home and Keychain as new .

                                                                                       

                                                                                      Now to get my stuff back!

                                                                                       

                                                                                      I then completed another restore using iTunes but this time I restored from my iCloud backup from the first step. After Restore I Also turned on Home setting and keychain after restore.

                                                                                       

                                                                                      Restore from backup took about 45 mins as well and then another few hours because I had to redo my finger prints, pair watch, sync over 120 GB of music and Apple Pay and other things but it was worth it to get Home kit working. Also turned on Home setting and keychain after restore.

                                                                                       

                                                                                      Also spents hours on the phone with Apple and several reps who really didn't seem to know much about homekit and no luck at all fixing this issue.  I came up with this after thinking it over. Hope it helps others too!  After I fixed it I emailed the last rep I was speaking with I would let them know the fix if they wanted but I never heard back yet.

                                                                                      • Re: Home app stuck on Loading Home... screen
                                                                                        vdbjimmy Level 1 Level 1 (0 points)

                                                                                        Same issue here. I tried the fix suggested by Chewie316 but not working for me. And it is not fixed with 10.1.1.

                                                                                         

                                                                                        It must be linked to the icloud account used. When restoring the phone as new and without using an iCloud account, the home app is working fine. As soon as I put my icloud account, the issue begins... Any advice will be appreciate.

                                                                                          • Re: Home app stuck on Loading Home... screen
                                                                                            Chewie316 Level 1 Level 1 (0 points)

                                                                                            Im really sorry I might have missed a step I think it has to do with iCloud and Keychain but I could be wrong I edited my original post to include turning off keychain.

                                                                                             

                                                                                            Did you also make sure to delete the existing home once you did get it working after restore as new.  Thats when I turned back on iCloud and keychain.

                                                                                             

                                                                                            I am not sure what exact step fixed it for me but I was hoping it would work for others too.


                                                                                            Make sure you did all the steps and Let me know if you are still having issues.

                                                                                          • Re: Home app stuck on Loading Home... screen
                                                                                            Pixelstore Level 1 Level 1 (0 points)

                                                                                            Mine got fixed now. Just logging in and out of iCloud

                                                                                            • Re: Home app stuck on Loading Home... screen
                                                                                              afcbalex Level 1 Level 1 (0 points)

                                                                                              *PHILIPS HUE FIX*

                                                                                               

                                                                                              Go to Philips Hue > Settings (top left) > HomeKit and Siri > RESET ALL SETTINGS!

                                                                                               

                                                                                              This was an instant fix for me, something I've been trying to work out since September!

                                                                                                • Re: Home app stuck on Loading Home... screen
                                                                                                  Darrelll Level 1 Level 1 (0 points)

                                                                                                  It looks like the latest version of the HUE Gen 2 app has a way to reset "icloud sync in progess" which in turn lets you load the Home app, I wasn't able to do this before.

                                                                                                   

                                                                                                  I'm on an iPhone 7 Plus, iPad Pro, and an AppleTV (4th Gen) all on iOS 10.2.

                                                                                                  what worked for me:

                                                                                                   

                                                                                                  • Go to Philips Hue > Settings (top left) > HomeKit and Siri > RESET ALL SETTINGS! (per afcbalex's solution)

                                                                                                  - if this doesn't work and it shows you "icloud sync in progess", go to any another iOS device that you have ever used the HUE app on and see if the reset option is available there.

                                                                                                  • After it has been reset, I had to logout and login with a new icloud account to get rid of the loading screen.
                                                                                                  • Logged back into my main account.
                                                                                                  • now I can add accessories to my home app.

                                                                                                   

                                                                                                  Next problem. It won't share my accessories on multiple devices. If I add accessories to home app on my phone, it won't show on the home app on my iPad, vice versa. Also, my AppleTV (4th Gen) won't work as a homehub. When I use my iPad Pro as a home hub, and use my iPhone logged in to my new icloud account, invited as a guest device, the accessories show as "no response" in red letters. Even though it works just fine on the iPad Pro. I've tried this working on my new iCloud account, everything works as it should, but I want this working on my main account that i've had since it was a .mac account.

                                                                                                   

                                                                                                  So, for now I have it working on one device, and not at all working with AppleTV. I hope we can get closer to a full solution.

                                                                                                • Re: Home app stuck on Loading Home... screen
                                                                                                  mpick92 Level 1 Level 1 (0 points)

                                                                                                  I was able to restore using the iOS 9 method that others have mentioned.

                                                                                                  For me, I needed these steps to get the nanoleaf aurora app going.

                                                                                                   

                                                                                                  1. Reset HomeKit using the iOS 9 device (under Accessibility page)

                                                                                                  2. Set up new Home on the iOS 9 device (I was able to do this via the app I just downloaded)

                                                                                                  3. On iOS 10 device > Disable Home and Keychain (under iCloud page) > Reboot

                                                                                                  4. Enable Keychain only > Open Home app > Enable Home for iCloud

                                                                                                  5. Should now be able to access the home you setup on the iOS 9 device

                                                                                                  • Re: Home app stuck on Loading Home... screen
                                                                                                    trailrunningtiger Level 1 Level 1 (0 points)

                                                                                                    I tried everything. Creating new accounts, switching accounts, resetting iCloud settings. Everything. Finally, what worked for me is this: I left the "looking for..." screen open for a LONG time. Eventually, a screen came up that said it's taking a while and I could reset HomeKit settings. Clicked it and BOOM. Works. Hope this helps someone.

                                                                                                    • Re: Home app stuck on Loading Home... screen
                                                                                                      unitof Level 1 Level 1 (0 points)

                                                                                                      My HomeKit Home consists of a Lutron Caséta Smart Bridge and a few connected lights. As the administrator who set it all up and used the Lutron companion app to configure it all in the beginning, my Home app worked fine, but when I invited a family member, she would receive the invite, hit the accept button, then get stuck indefinitely on the Loading Home screen. We tried multiple times.

                                                                                                       

                                                                                                      We attempted all sorts of Keychain tricks, hard reboots, and iCloud logout/login cycles on her end, all to no avail.

                                                                                                       

                                                                                                      What finally worked was simply installing the Lutron companion app on her (the guests’) phone, launching it and logging in just to the point that it requested HomeKit access and detected my lights. Then the moment we opened Apple's Home app on her iPhone the invitation was instantly accepted and all rooms and devices I had set up loaded. The only exception is that the background images I set for our home and each room don't seem to sync. Not sure if that another glitch, or if custom background images just don't sync via iCloud.

                                                                                                       

                                                                                                      Pleaseantly, after Home started working I was able to delete the Lutron app from her phone without any issues so far. Just needed to get whatever it needed from the Lutron app once and it was ready to go.

                                                                                                       

                                                                                                      So, if any of your HomeKit devices required manufacturer apps for their initital setup, turns out you'll also need to briefly install those on any guest's iPhone as well.

                                                                                                      • Re: Home app stuck on Loading Home... screen
                                                                                                        AZMerf Level 1 Level 1 (0 points)

                                                                                                        So easy. iPhone 7 running 10.3.1 iOS.

                                                                                                         

                                                                                                        Setting > General > Reset > Reset All Setting.

                                                                                                         

                                                                                                        Even though you'll have to put in some passwords and reset some settings, it's the least intrusive. I tried

                                                                                                        everything else and this worked for me.

                                                                                                          • Re: Home app stuck on Loading Home... screen
                                                                                                            tigo Level 1 Level 1 (0 points)

                                                                                                            The "Loading Scenes and Accessories" issues is something Apple needs to address. This issue is extremely frustrating and indicates there is an architectural and design flaw in how Apple designed their Homekit application.  I am a big Apple fan  - I own Apple stock, own a Mac, iPhone, iPad, iWatch, and 5 Apple TVs -  the fact that Apple can not solve this issue to easily reset the Homekit data on the phone is an issue. I am a tech savy individual and after reading discussion boards I have tried countless work arounds:

                                                                                                             

                                                                                                            1. Reseting all Settings  on iPhone (at recommendation of associate at the Apple store - this was a headache as I had to reload and set all kinds of settings )

                                                                                                            2. Logging in and out of iCloud

                                                                                                            3. Rebooting Phone (multiple times)

                                                                                                            4. Turnning off and back on Keychain

                                                                                                            5. Creating a seperate iCloud account, logging out of my primary account and then logging in with other icloud account, and then logging back in with my primary account)

                                                                                                            6. Turning off Home Data in iCloud Settings and turning it back on.

                                                                                                            7. Using my Mac to reset my Keychain Datan

                                                                                                            8. Deleting and reinstalling the Home App

                                                                                                             

                                                                                                            I called Apple support and their answer was "You need to do a total reset on your phone then reload everything"  I told them this was not an acceptable answer since the point of Homekit was to make life easier and reseting my phone and reloading, authenticating all my apps etc every time the service was corrupted.   The Apple associate on the phone went to get another answer and after 5 minutes on hold i was disconnected.   The whole point of "Homekit"  and the Apple Home app is to simpliy your life and to make things easier. 

                                                                                                             

                                                                                                            Apple needs to come out with a patch and make a setting to reset all Home Data. 

                                                                                                          • Re: Home app stuck on Loading Home... screen
                                                                                                            devonian69 Level 1 Level 1 (0 points)

                                                                                                            I left it running the Loading Accessories and Scenes screen. After a long time it gave an option to reset. That did the trick.

                                                                                                             

                                                                                                            Before that, I logged out of all iCloud devices through my phone. The list at the bottom. I made sure none of those devices tried to log back into iCloud.

                                                                                                            • Re: Home app stuck on Loading Home... screen
                                                                                                              azed768 Level 1 Level 1 (0 points)

                                                                                                              Has anyone tried to fix this with ios11. Have tried everything listed about with no luck. Even purchasediPad Pro recently and still same problems after signing out of everything before setting up iPad.

                                                                                                                • Re: Home app stuck on Loading Home... screen
                                                                                                                  mohannad Level 1 Level 1 (0 points)

                                                                                                                  iOS 11 has no changes for me. Same issues. This is a server side problemin my opinion and honestly has taken Apple waaaaaay too long to even address. I have refused to purchase any HomeKit devices because of this specific reason. Was excited about the new speaker they announced, but remembered that it's really worthless to me as a hub.

                                                                                                                   

                                                                                                                  Filed bug report (26882495) and have spoken to customer service on so many occassions. Still no resolution.

                                                                                                                  • Re: Home app stuck on Loading Home... screen
                                                                                                                    frustratedfrank14 Level 1 Level 1 (0 points)

                                                                                                                    Using iOS 11 and still no solution. Not a single rec on this thread has worked for me on any device with my icloud acct. A total joke that it has gone on this long. I have tried apple support numerous times, no help. They don't even pretend to care. I have left an ipad at the loading screen on for 48 hours, never get the reset message. Most frustrating experience in all my time working with Apple.

                                                                                                                  • Re: Home app stuck on Loading Home... screen
                                                                                                                    Syzzle Level 1 Level 1 (0 points)

                                                                                                                    Same issue for me on my iPad, IOS 11 Beta.  Simply stuck on "Loading Accessories and Scenes".  I have not tried the "reset home configuration" yet because, frankly, that's more work than I can handle at the moment given the apparent lack of attention to this long standing issue.

                                                                                                                    • Re: Home app stuck on Loading Home... screen
                                                                                                                      wiced220 Level 1 Level 1 (0 points)

                                                                                                                      Use an iOS 9 device, sign in with the same apple ID you are seeing issues with

                                                                                                                      Then go under privacy -> homekit and Reset configuration

                                                                                                                      This does it and on the device that you are facing issue with.

                                                                                                                      I got it resolved this way

                                                                                                                      • Re: Home app stuck on Loading Home... screen
                                                                                                                        kizienes Level 1 Level 1 (0 points)

                                                                                                                        I am on the latest beta of iOS 11 and have the same problem.. tried everything. Anyone know a new fix? Also called Apple but they can't help me.

                                                                                                                        • Re: Home app stuck on Loading Home... screen
                                                                                                                          jonatan. Level 1 Level 1 (0 points)

                                                                                                                          Same issue here, now trying a DFU restore... annoyed