Creating sandbox users on Appstore Connect broken?

App Store Distribution & Marketing App Store Connect App Store Connect

Michal Mizera OP

Created Oct ’18

Replies 37

Boosts 0

Views 15k

Participants 23

Hi,

I'm expiriencing problems with logging into the sandbox user accounts that are created with new, fancy "Users and Access" on AppStore Connect that was released this week.

After creating such user, and trying to log in on my iOS 12 device (iPhone X), in the general -> iTunes -> Sandbox user section, it doesn't look like I've logged in. After putting my email & password, I'm still recieving "Sign in" button on this screen.

Also, when I'm trying to use this account inside my app, using StoreKit API's I'm recieving ”Cannot connect to iTunes Store" errors after logging in.

Sandbox account created couple days ago (with old UI) are accessible without a problem (plus they have tick under "Apple Pay" column on AppStore Connect, whilst new accounts doesn't have it)

Have anyone experienced such problems? Is it possible that creating new sandbox users is broken?

Answered by speedracer350 in 334952022

Amen, garbage box is working again

Boost

speedracer350 OP

Oct ’18

Accepted Answer

Amen, garbage box is working again

bmarinari38 OP

Oct ’18

I am not able to create new sandbox users at all. I fill out the form, and upon submission, I get the error "There are one or more validation errors below," but non of the field show any error highlighting. I have repeated many times so I know the information is correct.

ihyousafzai OP

Oct ’18

I am having the same issue.

hongle OP

Oct ’18

You can see the errors if you look at the server response under Developer Tools > Network. Hope that helps.

macsven OP

Jan ’19

Same issue her in germany?

Has anyone a solution?

martinfromsok OP

Feb ’19

I am unable to create a new sandbox user. I hit the 'Invite' button and get unspecified error:

There are one or more validation errors below
However, there are no errors shown. When I checked the response from the server it's:
sandboxTesters:1 Failed to load resource: the server responded with a status of 409 ()

oscar194 OP

Feb ’19

Another thread https://forums.developer.apple.com/message/349819#349819.

You can resolve it?