iTunes Sandbox Extremely Slow

App & System Services StoreKit In-App Purchase

JohnnyTseng OP

Created Feb ’18

Replies 89

Boosts 1

Views 29k

Participants 66

I'm developing IAP using sandbox enviornment, but the API is VERY VERY VERY EXTRMELY slow.

I takes about 30sec ~ 1minute to response after I make a payment on iOS, or, I am trying to restore the purchase, all I got is the

restoreCompletedTransactionsFailedWithError

callback, and with the "Cannot connect to iTunes Store" related error.

And same with the validation API: https://sandbox.itunes.apple.com/verifyReceipt

Only 1 out of 10 times will give me succesfull response, others just keep giving me timeout response.

This is really annoying, I've spent my whole day of waiting the response.

Anyone facing the same issue?

I'm 100% sure my network works fine.

Boost

dsilkensen OP

Apr ’18

Sandbox definitely isn't working for me as well. Pinging the sandbox server fails for me consistently.

I sent a bug report for this issue yesterday, and commented in the report that others are having the same issue and linked this forum thread.

SozapBo OP

Apr ’18

Same here in Sweden. All purchases fail with "Unknown Error". It takes a very long time before it fails 30-60s. Is it safe to send an app for review?

Blankete OP

Apr ’18

Same here in Spain. Binary just rejected...

JoshRonk OP

Apr ’18

Slow sandbox testing here too almost non exsitant. Getting frustrating not being able to reliably test purchases and then have apple reject because they cant test them.

dsilkensen OP

Apr ’18

Seems to have been resolved for me as of Today 12:30 PM PT.

Failed on second attempt, but all subsequent attempts have been successful.

jainygaurav OP

Apr ’18

Its very inconsistent for me. Goes thru, fails, Goes thru, fails, .....

Will wait for system status to turn green for iTunes Sandbox

dsilkensen OP

Apr ’18

Ugh, yeah... It's gone back to being inconsistent at least at the point you try and confirm the purchase.

Illia Chemolosov OP

Apr ’18

Sometimes works, sometimes errors... Unreliable at the moment 😟

aaronvegh OP

Apr ’18

Hi Rich,

Just wanted to check back in. My radar was marked as a duplicate and closed. The ticket it duped is rdar://39526782, which has also been closed. Meanwhile I'm still getting no pings back from the server:

$ ping sandbox.itunes.apple.com

PING sandbox.itunes-apple.com.akadns.net (17.154.66.159): 56 data bytes

Request timeout for icmp_seq 0

Request timeout for icmp_seq 1

Request timeout for icmp_seq 2

Request timeout for icmp_seq 3

Request timeout for icmp_seq 4

Request timeout for icmp_seq 5

Request timeout for icmp_seq 6

--- sandbox.itunes-apple.com.akadns.net ping statistics ---

8 packets transmitted, 0 packets received, 100.0% packet loss

Can you shed any light on this?

Thanks,

Aaron

benroux OP

Apr ’18

Are you certain that this server even accepts pings in the first place? I am fairly sure we are gathering useless data here. Unless this is actually as bad as it seems, in which case this is positively inexcusable from a company of any appreciable size. Results from 3 different machines:

Local Machine (Denver)

$ ping -c5 sandbox.itunes.apple.com

PING sandbox.itunes-apple.com.akadns.net (17.154.66.159): 56 data bytes

--- sandbox.itunes-apple.com.akadns.net ping statistics ---

5 packets transmitted, 0 packets received, 100.0% packet loss

Production Server (AWS, East)

$ ping -c 5 sandbox.itunes.apple.com

PING sandbox.itunes-apple.com.akadns.net (17.154.66.159) 56(84) bytes of data.

--- sandbox.itunes-apple.com.akadns.net ping statistics ---

5 packets transmitted, 0 received, 100% packet loss, time 4031ms

Web Server (Linode, Central)

$ ping -c 5 sandbox.itunes.apple.com

PING sandbox.itunes-apple.com.akadns.net (17.154.66.159) 56(84) bytes of data.

--- sandbox.itunes-apple.com.akadns.net ping statistics ---

5 packets transmitted, 0 received, 100% packet loss, time 4044ms

CLI Web Requests

$ curl -I https://sandbox.itunes.apple.com/

HTTP/1.1 503 Service Unavailable

Content-Length: 62

Connection: close

Cache-Control: no-cache,no-store

Pragma: no-cache

$ curl -I https://sandbox.itunes.apple.com/verifyReceipt

HTTP/1.1 200 Apple WebObjects

cache-control: private

// ... a lot more details i wont bother pasting ...

expires: Mon, 23 Apr 2018 19:27:02 GMT

x-apple-application-instance: 990169

content-length: 16

mo.ag OP

Apr ’18

Again sandbox services down....

its too much...

nmanzini_iomedia OP

Sep ’19

same feeling here

RossRobLand OP

Jul ’20

Having this same issue in 2020, exactly as it was described by the others previously.

SunXiaoShan OP

Sep ’20

Having this same issue in 2020.
Showing the in app purchase view is very slow on the Sandbox.
It's for 5 min+ often. I have no idea what happen for this.