Hello,
We have customers who bought consumable in app purchase in our game, then lost their phone and purchased a new phone. They need our help to restore their progress on the new phone. They send us their purchase receipt email (sent by Apple), reasonably expecting that we can use it to find their old account and restore it on their new phone.
However I see no way to associate any information from the apple purchase receipt (such as order id), to the purchase info received by the in app purchase validation service (which contains unique transaction IDs). The email receipt doesn't even have a timestamp. Even the date displayed on the receipt is usually a few days after the actual purchase happened.
Is there any way we can help such customers? Very often, the purchase info is the only info we have to rely on to locate their old account.
If there's nothing to be done for past purchases, is there anything we can do going forward? It would be great to be able to associate our own custom data (i.e. player ID) with the order ID or any other info displayed on the customer receipt email.
