App Missing from Settings -> Notifications list

App & System Services Notifications
esilverberg OP
Created Nov ’17
Replies 34
Boosts 4
Views 45k
Participants 38

Hi


We are receiving myriad complaints from members that our app is now missing from Settings -> Notifications, and so our members cannot receive push notifications any longer.


Previously we thought that this was related to users denying us notification permissions during first run, but we are now seeing this reported from long-time users who recently auto-upgraded.


We are telling them to delete and reinstall and that (generally) fixes the issue. However, we would like this issue never to happen -- what is causing this, and/or what work-arounds can we implement to ensure we continue to appear in the notifications center?


Thanks,

Eric

Replies  34
Boosts  4
Views  45k
Participants  38
Haaxor OP
Jan ’18

Hi,


our testers reported similar issue after doing the "Reset all settings" in settings app. After the reset, our app isn't in the notifications menu and in "allow #<app> to access" list, isn't the notifications option either. Reinstall seems to do the job but that's not an optimal solution.

0
jratiwanich OP
Apr ’21
Hello,

Anyone resolve this issue? I'm experiencing the same problem where our App is missing from Notifications section.

0
im1972 OP
Aug ’21

Hi all, I have the same issue with an IPhone 12 & iOS 14.7 No Notifications option / toggle after installing an app.

0
jochisonx OP
Aug ’21

Any fix here? I have the same issue on iPhone 8 and iOS 14.7.1.

0
Ikke75 OP
Aug ’21

Hello,

Same issue here. I'm using an iPhone 7 and iPad (6th generation) both running iOS 14.7.1. Any fix?

0
Ikke75 OP
Aug ’21

Hello,

Same issue here. I'm using an iPhone 7 and iPad (6th generation) both running iOS 14.7.1. Any fix?

0
felinette OP
Oct ’21

I have the same issue. App that I have been using for years suddenly stopped sending notifications. I found that the app is no longer in the Notifications Settings. I have tried restarting. I have tried deleting and reinstalling the app. Nothing seems to fix the problem. This is on an iPad. iPhone is fine. I have also tried doing an iCloud sync.

0
iChed89 OP
Nov ’21

Hi, I have the same problems with io 15.5 on the iPhone 12 Pro.

After “resetting all settings” due to Spotlight search issues (now fixed) I do not see any third party app in the notification menu.. unless the app is not “requesting” again to allow notifications then the only solution is to reinstall the app.. is there any upcoming fix available? The issue seems very old and never addressed before..

0
thiago_2606 OP
Nov ’21

Hi, I have the same issue. After "resseting all settings" due to a heating problem I can´t see some apps in the notification tab (like WhatsApp) and when I firstly opened it, it didn't ask permission for notifications.

My iPhone is also the 12 Pro with ios 15.1.1.

0
Shyam6283 OP
Dec ’21

Hello!!

I had the similar problem with Notifications in my iPhone and when I reset my location and privacy settings all apps started to request for permissions. Once I accept the permissions, I started to see apps in Settings-> Notifications.

Hope this helps.

1
Shyam6283 OP
Dec ’21

(Worked Solution)  I am using iPhone X and I am on iOS 15.1. I tried many options but the one worked for me is to reset Location and Privacy. (Settings -> General -> Transfer or Reset iPhone -> Reset -> Reset Location and Privacy).Once the reset is done, I restarted the phone. Now when I open any app it will ask for all permissions including notifications.

1
sandeepkaurvirk OP
Dec ’21

Hi,

I am on IOS15.1, iPhone Xs, I have done, network and privacy reset, all reset - now whatsapp is under the notification tabs but its still not receiving the notifications alert.

1
bwan37 OP
Jan ’22

Reset Location & Privacy seems to work:

(Settings -> General -> Transfer or Reset iPhone -> Reset -> Reset Location and Privacy)

2
ghorifaraz OP
Jan ’22

Please do not reset all setting or reinstall your apps. Do this below;

Settings>General>Transfer or Reset Iphone>Reset Now tap on the last option 'Reset Location & Privacy' Input your passcode Then hit 'Reset Settings'

Now open your app, it will prompt you to allow notification. It will show you in the notification list.

Your welcome :)

0
nzrinkhn OP
Feb ’22

Settings>General>Transfer or Reset Iphone>Reset Now tap on the last option 'Reset Location & Privacy' Then hit 'Reset Settings' Now open your app, it will prompt you to allow notification. It will show you in the notification list. Your welcome :)

0
App Missing from Settings -&gt; Notifications list
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