Cannot Access "My Apps" in iTunes Connect

App Store Distribution & Marketing App Store Connect
Foxhound78 OP
Created Oct ’17
Replies 20
Boosts 0
Views 14k
Participants 21

Hi,


I am a member of the support team for an iOS developer in the Netherlands. I work in the US, while other team members work in the home office in the Netherlands. A few months ago, I was given the "Customer Support" role to respond to App Store reviews in iTunes Connect. For months I had no problems accessing the reviews under "My Apps". However, since last weekend when I click "My Apps", it takes me back to the main iTunes Connect menu. My colleague in the US who also has the Customer Support role is having the same problem, while my boss in the Netherlands who the developer account is under has no problems accessing the "My Apps" section. I am running Safari Version 11.0 (13604.1.38.1.6) under macOS High Sierra 10.13 (17A405). I have tried accesing iTunes Connect through Firefox 56.0 (64-bit) and had the same issue. I can confirm that I still have the Customer Support role in iTunes Connect. Apparently the home office has not made any changes on their end. At one point I briefly received the message "403: Forbidden".


Could someone please advise what the issue may be and how I can access the "My Apps" section again?


I would have contacted iTunes Connect support about this issue. However, all of the "Contact Us" links bring me back to the iTunes Connect menu.


Thank you very much,


Joe

Replies  20
Boosts  0
Views  14k
Participants  21
alist211 OP
Oct ’17

I have the same issue. It's 403ing for some reason for customer service users. Please fix apple.

1
rickykun OP
Oct ’17

+1 to the issue. Can we have acknowledgement that this is an issue and the team is working on a fix? Any updates?

0
KMT OP
Oct ’17

Joe:

>would have contacted


Call 'em, up - numbers here.


And note you're not the first, so this may be an issue on the backend vs. something under your control otherwise.


Good luck.


Ken

0
ChrisCox OP
Oct ’17

We're currently experiencing the same issue with all Customer Support user roles in iTunes Connect.


Selecting the "My Apps" option simply redirects users back to the same page.


Has anyone been able to find a solution or work around?


Regards,

Chris

0
ghertanu OP
Oct ’17

We've contacted the app store and they confirmed the issue. They say that they are working to fix it.

0
alist211 OP
Oct ’17

We are still experiencing the issue. Customer service cannot access my apps. The error is a 403.

0
SPaskhalov OP
Oct ’17

Same problem here... We have access to page with reviews with role "App Manager" and can't open it with role "Customer Support".

0
Georgii OP
Apr ’21
I had a same problem and could solve it by opening iTunesconnect through developer.apple.com
2
grehce OP
Apr ’21
Just today, I'm unable to access My Apps from the new iTunes developer page. When I click on MyApps, nothing happens.


0
nudibranch OP
Apr ’21
I can not get into iTunes developer page to updates apps. Help!
0
MereDoku OP
Apr ’21
same problem for me :
when I click on MyApps, nothing happens.
0
MereDoku OP
Apr ’21
i found a solution, go to :
https://appstoreconnect.apple.com/apps


8
vedran35 OP
Apr ’21
Same problem, than you MereDoku, but this is a workaround, this needs to be resolved
0
jorgenLS OP
Apr ’21
Same for me
0
agorkhali OP
Apr ’21
you need to go to appstoreconnect.apple.com
looks like that is a new link.
2
Cannot Access "My Apps" in iTunes Connect
First post date Last post date
 
 
Q