Hello everyone.
We got messed into the weird story with the Apple organization. We have an app which has about 100k DAU and is a very valuable app for our income.
Our app work through an API of the popular social network, so we are depend on this social network and should follow rules there is no doubt.
App removed from the App Store since 18 Jun.
>>> 24 May
We have receiving the Notice of Complaint from appstorenotices@apple.com:
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On 5/18/2017, we received a notice from ___SOCIAL NETWORK___ ("Complainant") that Complainant believes the app listed below infringes its intellectual property rights. In particular, Complainant believes you are infringing its terms of use. Please see their comments below.
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>>> 25 May - 3 Jun
We are contacting with Complainant and receiving instructions to resolve issues. Working hard on the new update + fix Complainant issues. Our app still in the App Store and it's all good.
>>> 13 Jun
Apple remind us about unresolved disputes.
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Hello,
**Please include XXXXXXXXXX in the subject line of any future correspondence on this matter.**
According to our records, this matter is unresolved at this time. Please update us on the status of your communications regarding the following app:
...
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>>> 16 Jun
All disputes with Complainant resolved and they are waiting for update to check.
We are submitting new version in iTunes Connect.
Status: Waiting for Review.
>>> 18-19 Jun
Our update got Rejected and current app is Removed from Sale. In the Resolution Center we are receiving two same messages for each occasion:
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Dear Developer,
We have determined that your Apple Developer Program membership, or another membership associated with your developer account, has been used for dishonest or fraudulent activity.
This is prohibited by Section 3.2(f) of the Apple Developer Program License Agreement:
"You will not, directly or indirectly, commit any act intended to interfere with the Apple Software or Services, the intent of this Agreement, or Apple’s business practices including, but not limited to, taking actions that may hinder the performance or intended use of the App Store, B2B Program, or the Program."
As a result of this activity, you are no longer able to submit updates.
...
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Same day contacting with Complainant.
Same day we are writing to the common email conference (main receiver appstorenotices@apple.com) with explanation and query to restore our app.
Same day Complainant writing email to Apple (don't sure where) to restore our app.
>>> 20 Jun
Complainant are very upset about this situation and feel sorry for that. We are thankful about that sure, but... nothing changes.
Complainant have sent email to the common email conference (main receiver appstorenotices@apple.com) with query to restore our app.
>>> Since 20 Jun till now
I have wrote several times to the Resolution Center and in the common email conference. No answer.
Two days ago I have sent appeal, which promised me to receive an answer in 1 business day. No answer.
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We've received your request.
The App Review Board will review your request and get back to you within one business day. Please note that if you reject your binary in iTunes Connect, your app cannot be reviewed and this request will be canceled.
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Therefore we can't update any other app in our account, we've tried to submit new game, which is not associated with previous app - also got rejection.
The most frustrating thing - we are totally ignored by Apple support team on a different channels (email, resolution center, appeal center) and fully disoriented.
So our app deleted since 18 Jun (but shouldn't), we can't submit any other update for any other app as well as the new apps.
Please help, forum is the last hope.
