Is anybody else having a probelm pairing an Apple Pencil. I insert it into my new 2gen iPad Pro 12.9 and it briefly shows the dialog to Pair and then shows it connected, but then disconnects, and then I get an Error that the Pencil took to long to pair. Then it doesn't work.
Am I alone in having this issue.
Thanks,
Nick
I bought my new iPad pro 4th gen with a pencil 2 18 months ago. Went to charge it and found pencil not pairing.. did all the trouble shooting from online forums, then the apple call centre and then went to the apple store for their tech people to take a look. They concluded the pairing issue is a hardware issue. The iPad had to be replaced. iPad is out of warranty and so it was gonna cost me 600 bucks to replace it. To add insult to injury the replacement was only gonna have a 90 day warranty despite it being a new out of package product, albeit 4th gen. Apple wanted to credit us $300 for what is otherwise a perfectly good ipad. This policy of apple is sheer arrogance. We pay so much for their products. It is unreasonable for a $1300 product to fail in just 18 months. Australian consumer law would have protected me here if I were in Australia as they state that it is a lawful expectation that these products should be fail proof for 2 years. Customers expect that for premium pricing they should get a solid sense of ownership from Apple of the issues that have to do with defective products. The staff agreed with me that the iPad was kept in very good condition. Apple really had no way of fixing this issue in terms of iPad repair or helping us with a free of charge replacement. Quite upset about the whole thing really. We have spent thousands with applle buying all their devices over the years. We honestly felt they could do better