Account Pending Termination

I received the below termination letter on a app review of a game which was last updated 2 months ago. I never re-submitted the app even a single time, not only this app but all others apps. Once the update is rejected, I never submit again if the issue is confusing to avoid the multiple submissions issue. I got this is message on one of my apps(total 18 apps) which is simple tractor farming built from scratch. I didn't even perform any action on account from last 2 months and suddenly got this email.

Pending Termination Notice

Upon further review of the activity associated with your Apple Developer Program membership, it's been determined that your membership, or a membership associated with your account, has been used for dishonest or fraudulent activity, in violation of the Apple Developer Program License Agreement. Given the severity of the identified issues, your account has been flagged for removal.

Because your account has been flagged for removal, any earnings payments are paused and app transfers are disabled. Creating new accounts after receiving this message may result in the termination of the new or associated accounts.

Evidence of Dishonest or Fraudulent Activity

App submissions from your account have repeatedly violated the App Review Guidelines in an attempt to evade the review process. After multiple resubmissions, the guideline violation(s) detailed to you in prior correspondence remain unresolved.

Guidelines or Terms Violated

The dishonest or fraudulent activity described above directly violates section 3.2(f) of the Apple Developer Program License Agreement, which states:

"You will not, directly or indirectly, commit any act intended to interfere with any of the Apple Software or Services, the intent of this Agreement, or Apple’s business practices including, but not limited to, taking actions that may hinder the performance or intended use of the App Store, Custom App Distribution, TestFlight, Xcode Cloud, Ad Hoc distribution, or the Program (e.g., submitting fraudulent reviews of Your own Application or any third-party application, choosing a name for Your Application that is substantially similar to the name of a third-party application in order to create consumer confusion, or squatting on application names to prevent legitimate third-party use). Further, You will not engage, or encourage others to engage, in any unlawful, unfair, misleading, fraudulent, improper, or dishonest acts or business practices relating to Your Covered Products or Corresponding Products (e.g., engaging in bait-and-switch pricing, consumer misrepresentation, deceptive business practices, or unfair competition against other developers)."

Appeal

If you would like to appeal this termination decision to the App Review Board, you must do so within 30 calendar days. When submitting your appeal, be sure to select "I would like to appeal an app rejection or app removal" from the drop-down menu on the Contact the App Review Team page and provide a written statement that includes the following:

  • A thorough explanation of the issues we identified
  • Specific steps you will take to prevent its recurrence
  • New information clarifying these issues, if you disagree with our findings

I appealed the very next day but still waiting for a good response from last 5 days. If anyone can help?

Problem may not be related to a specific app but to some activity that occured on your account. Either what you did yourself or someone else if if gave access to other people or if you were hacked.

No activity.

This is what I got when I contacted customer support. I have already done the paid agreement but still no further response from support team. Also, still haven't got any single response from App review board. How can a free game be rejected and account put on termination just because you didn't sign paid apps agreement when you don't even have paid apps?

Hello Adeel, My name is **** with Developer Support. I hope this email finds you well. To begin I want to assure you your Apple Developer Program is still active, and expires 07-05-2025.

Your apps aren’t available in the App Store because you didn't agree to the latest version of the Paid Apps Agreement.

You can access the agreement in the Business section in App Store Connect.

Explore developer resources to get answers to frequently asked questions, watch video tutorials, stay up to date with the latest news, and more.

If you have additional questions related to this request, please reference case number ********.

Best regards,

Account Pending Termination
 
 
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