We have recently begun testing in our production environment and have been unable to push provision any cards, receiving a 500 error:
default 11:15:59.136742-0300 PassbookUIService Response: https://pr-pod9-smp-device.apple.com:443/broker/v4/devices/SEID_NUMBER/cards 500 Time profile: 0.486102 seconds { x-conversation-id = "52463d9f488e428f829633a1518ea72d" Vary = "accept-language" Content-Type = "application/json" x-pod = "pr-pod9" x-keystone-correlationid = "058F11DE-839F-47AC-A623-741BF32CEA80" Date = "Thu, 16 Jan 2025 14:15:58 GMT" x-apay-service-response-details = "via_upstream" Content-Length = "81" x-envoy-upstream-service-time = "172" x-pod-region = "paymentpass.com.apple" }
{ statusCode = 500; statusMessage = "Broker Service Response exception"; }
In 05/2024 we received an e-mail from applepayentitlements<at>apple.com confirming the granting of in-app provisioning entitlements for our production apps.
We've already sent a feedback on Feedback Assistant. Here is the code to track: FB16344669. Also, we sent another e-mail to applepayentitlements<at>apple.com, Case-ID: 11317916, but we haven't received a reply yet.
Can you help us? We are concerned, since our pre-certification starts on January 27th.
Thanks in advance.