Hello everyone,
I’m facing repeated rejections under Guideline 1.4.1 for my AI-powered chat app, which Apple claims provides “medical advice or treatment without appropriate regulatory approval.” However, I’m not sure which exact parts of my app are causing these flags.
I’ve already: • Removed any wording that might imply diagnoses or therapy • Added disclaimers in the app and on the App Store listing clarifying that we do NOT provide any medical or mental health services • Requested screenshots or specific details from Apple but received only the same generic response to provide “regulatory clearance”
Has anyone else encountered this situation? If so, how did you get more specific guidance from Apple, or how did you resolve the issue without official medical certifications?
Any insights or advice would be greatly appreciated. Thank you in advance!