iOS promotional code eligibility

Question

Created Jan ’25

Replies 3

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I am implementing promotional codes for auto-renewing subscriptions in my app. I need to create the codes and have them link to a discounted auto-renewing subscription. So my normal 1 month subscription is $24.99, I would like to offer users (new subscribers and existing/expired subscribers) the ability to enter a promo code that discounts the price of the first month to $4.99, then $24.99 after the initial first month. All users, regardless of whether or not they have has a previous subscription or not should be able to use this code for this discount. From what I am seeing in documentation, promo codes are only available to users that have had a subscription previously? Currently I am receiving the response "Offer Not Available" with the error: <SKPaymentQueue: 0x2815f0d60>: Payment completed with error: Error Domain=ASDServerErrorDomain Code=3904 "Offer Not Available" UserInfo={NSLocalizedDescription=Offer Not Available

I simply do NOT understand why apple engineers have to make something that should be somewhat straightforward, be SO COMPLEX, then when you try to figure out whats going wrong, no meaningful error to troubleshoot. WTF I have tried this on users that have had a previous subscription and still the same error.

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Answer 1

DTS Engineer OP

Apple

Jan ’25

From what I am seeing in documentation, promo codes are only available to users that have had a subscription previously?

As explained in Providing subscription offers:

New customers are eligible for introductory offers.
Existing customers are eligible for promotional offers and offer codes.
Lapsed customers are eligible for promotional offers, win-back offers, and offer codes.

Currently I am receiving the response "Offer Not Available" with the error: <SKPaymentQueue: 0x2815f0d60>: Payment completed with error: Error Domain=ASDServerErrorDomain Code=3904 "Offer Not Available" UserInfo={NSLocalizedDescription=Offer Not Available

Please file a bug report using Feedback Assistant, then post the Feedback number here.

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Answer 2

lklklklkllklkllkk OP

Jan ’25

When you refer to "existing customers" what exactly does that mean in this situation? Is it a user that currently HAS an active subscription? And therefore a lapsed customer is one who previously had a subscription, but no longer has one active? I am trying to generate codes internal to my platform (not on Apple) where ANY user, regardless of whether or not they've had a previous subscription (that does not currently have an active subscription) can enter the code in my UI to unlock a discount offer created under the renewable subscription. So if I am a new user, or one that has had a previous subscription that is no longer active, I can enter "ABCD" and instead of the $24.99 monthly subscription, they pay $4.99 for the first month, then $24.99 after. Your documentation states that only users that have has a previous subscription that is no longer active is determined by Apple to be eligible for promo codes. So if I am trying to maintain my own external codes, there is no way for the same code to work for both new AND expired subscription users?!

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Answer 3

lklklklkllklkllkk OP

Jan ’25

I am now trying to implement offer codes, and when i enter the code in the SKPaymentQueue.default().presentCodeRedemptionSheet() its just giving me the response "Cannot redeem code the code you entered could not be found" Are you going to reply to this thread?!

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