I have encountered an issue with a customer’s data access after they migrated to a different iCloud account, and I’m looking for guidance.
The Situation:
- The customer was logged into their account on my app, which was associated with a specific iCloud account (iCloud A).
- They had all their app data available while using iCloud A.
- The customer then switched to a new iCloud account (iCloud B) on the same device, while still using the same app account.
- After switching iCloud accounts, their data is no longer visible in the app or my CloudKit dashboard.
My Investigation:
- I accessed the customer’s CloudKit data via the CloudKit Console, acting as their iCloud account.
- I couldn’t find the private database zone or any of their records when accessing iCloud A through the console.
- I don’t believe the data was deleted since actions performed under iCloud B shouldn’t affect data stored in iCloud A.
My Hypothesis:
- I suspect that the customer’s old iCloud account (iCloud A) may have downgraded or stopped paying for iCloud storage.
- If the iCloud subscription is inactive or expired, could that prevent me from accessing their CloudKit data?
- Would renewing the iCloud subscription for iCloud A restore access to the missing data?
Questions:
- Does an unpaid or expired iCloud account restrict access to CloudKit records, even if they weren’t deleted?
- Would paying for iCloud storage again restore the data previously stored in CloudKit?
- Is there any way to recover the customer’s CloudKit data if they are unable to access their old iCloud account?
If anyone has a simpler approach to recovering the customer’s iCloud-stored app data or has experience dealing with iCloud migrations like this, I’d appreciate your insights. Thank you in advance for any advice!