Issue with - provide export compliance information

App Store Distribution & Marketing App Store Connect App Store Connect

charitiestrust OP

Created May ’17

Replies 36

Boosts 0

Views 15k

Participants 32

Hi All,

We are having issues with starting our internal testing of our app.

There is an exclamation mark next to the apps name in iTunes Connect and it says "Missing Compliance".

When we click "Provide export compliance information" we are provided with an option.

"Have you added or made changes to encryption features since your last submission of this app?"

To which we tick no and click "Start internal testing".

From this point we get an error message.

"Sorry, something went wrong. Try again later. If the problem persists."

We tried to contact support to no avail. Apples response was, we know about this.

If anyone has had similar issues please let me know how to solve them.

Thanks.

Boost

georgbachmann OP

Jul ’17

You are my hero! Thanks! Worked for me as well!!!

It's sad to see that Apple doesn't really give a ****. I reported the issue yesterday and the reply was that they are working on it. But looking at this thread here, the issue started back in May and still exists...

EoinN OP

May ’18

May 10 2018?

Has this started to happen again? Why do we answer any of these questions for internal test flight releases anyway.

allanzi OP

Feb ’21

Same issue here.

WHiTEBOX OP

Feb ’21

Same issue again?

Sha1 OP

Feb ’21

Same issue here.
I just get this -> An error has occurred. Try again later.

WebStudio OP

Feb ’21

Same problem

AllTechnica OP

Feb ’21

Same here. The error is back.

alekseii OP

Feb ’21

Same problem again

Oleg Kasyan OP

Feb ’21

Same again...

davidfromtbilisi OP

Feb ’21

here we go again :D

RMGo OP

Feb ’21

Same issue

sun007 OP

Feb ’21

Starting again. Pathetic.

wbryce OP

Feb ’21

Same here.

Apple Developer Support OP

Apple

Feb ’21

We are looking into this. Please be sure to send a feedback report so you can monitor the status of the issue and help with our investigation.

miraest OP

Feb ’21

Also experiencing this as well for the past 2 days