Hello Apple Developer Support,
I hope this post finds you well. I have several questions regarding the refund process, developer commission, and revenue payout, and I would appreciate your insights on the following:
1/ Refund Process:
When a customer cancels an order, when will Apple process the refund for the developer? How long does it typically take for developers to receive the refunded amount?
2/Developer Commission:
How does the commission for developers work in the event of a refund? Does Apple adjust the commission or deduct any percentage in case of a refund?
3/Refund Notifications:
Is there a notification system that alerts developers when a customer cancels an order and a refund is processed?
4/Revenue Payout:
How long does it take developers to receive the revenue from purchases, and is there a specific payout schedule for this?
5/Commission Percentage for Small Earnings:
If the developer's total earnings are under 1 million VND, what is the commission rate that applies?
Thank you in advance for your assistance. I look forward to your response.