Hello,
We’re experiencing an issue in our app where a subset of users are being logged out automatically without any apparent reason. This is impacting both iOS 16 and iOS 17 users (though it’s hard to confirm if it’s platform-specific). Here’s a breakdown of the situation:
Symptoms Some users report being logged out of the app randomly, even after remaining active. The issue doesn’t seem to affect all users—just a specific subset. Users are prompted to log in again, and once they do, the app behaves as expected until the issue recurs.