No In-App Purchase Products in Release Environment

Question

mayaboelsmand OP

Created Nov ’24

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Hello everyone,

I’m submitting my app for the first time, and I’m running into an issue with fetching my in-app purchase products in the release environment.

In the sandbox environment, everything works perfectly: my app can fetch and display the products from StoreKit without any issues. However, when I switch to the release environment, my app is unable to retrieve the in-app purchase products from App Store Connect.

Because the app can’t fetch the products, this results in an error when either a user or the App Review team attempts to make a purchase, effectively blocking the purchase process.

Has anyone encountered this before? Any guidance on troubleshooting or common mistakes to watch out for would be much appreciated. Thanks!

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Answer 1

DTS Engineer OP

Apple

Nov ’24

this results in an error when either a user or the App Review team attempts to make a purchase, effectively blocking the purchase process.

Apple reviews your in-app purchases in the sandbox. Your in-app purchases run in the production environment once they are approved.

Because the app can’t fetch the products,

The product request fails when you don't meet any of the following conditions:

Agree to the latest Apple Developer Program License Agreement.
Complete the Paid Apps Agreement and all the financial agreements. For more information, see Manage agreements, Manage banking information, and Manage tax information.
When you renew your developer membership, see if you need to make updates to your agreements. When your developer membership expires, your financial agreements expire as well.
Confirm that each of your product identifiers exactly matches the product identifier of an in-app purchase you defined for your app in App Store Connect.
Sign your app with a valid certificate and provisioning profile. For more information, see Edit, download, or delete provisioning profiles and Configuring Xcode to request new provisioning profiles for automatic signing.

If you enable StoreKit Testing in Xcode in your Xcode project, disable it to test your in-app purchases in the sandbox.

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