App reviewers don't look at my replies

I've added my app to app review, and it's been weeks since our first submission, and we haven't gotten it approved yet.

Currently, the app is being rejected saying:

"Apps should only require users to provide information that is necessary for the app to function. If information is useful for a non-essential feature, apps may request the information but make it optional.

Update the app to not require users to provide the following personal information:

  • Gender
  • Age"

Our app is a fashion based app, and our core promise is personalized fashion apparels and accessories. We've replied on the thread and even requested for an appeal. But it seems nobody looks at the reply, and next time it's rejected with exactly the same reason.

For appeal, we haven't received any response at all. Our app doesn't even make sense without knowing gender, and age. What do we do here.

What do we do here

You “Update the app to not require users to provide the following personal information: Gender Age", like they’ve told you to.

Thank you for your post. We believe we have resolved this issue. If you continue to experience issues during review, please contact us.

Ask for masculine / feminine clothing, and age as optional information?

App reviewers don't look at my replies
 
 
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