Stuck with "In Review" app review status for 3 weeks

Question

ArthurValiev OP

Created Oct ’24

Replies 4

Boosts 0

Participants 4

Hello,

Is it a normal/usual/expected practice that a Mac App Store submission of a Safari extension takes 3 weeks to review?

We have submitted an update for our Safari extension on September 20. Few hours after the submission we got an update stating that the submission state changed to "In Review". Since then it was a complete silence. No updates, no visibility of progress, nothing.

We tried to ask Apple Developer Support for help several times and every time got a quite generic response stating that it's still in review which is not helpful considering it takes so long.

We also tried to expedite the review a couple of days with no reaction so far. So I am at a bit of a loss on how to proceed.

The reason we are stressing this out in several channels is this Safari extension update brings compatibility fixes for the recently released Safari 18 and we are getting customer reports that the old version is not working with Safari 18. That was expected but the hope was that review will not take 3 weeks to complete.

Any advice from Apple here or anyone else how to proceed?.. Thanks!

Boost

Answer 1

jeffjohnson OP

Oct ’24

Is it a normal/usual/expected practice that a Mac App Store submission of a Safari extension takes 3 weeks to review?

No, never. Request an expedited review.

2

Answer 2

ArthurValiev OP

Oct ’24

An update on this: Our extension is still under review. It has been over 3 weeks now.

Got an update from Developer Support stating that the submission is still under review. To be honest, hard to imagine what you can do with a Safari extension for over 3 weeks review time..

Such cases make it hard to predict when you should expect a CRITICAL update to be delivered to customers..

0

Answer 3

App Review OP

Apple

Oct ’24

Thank you for your post. We're investigating and will contact you in App Store Connect to provide further assistance. If you continue to experience issues during review, please contact us.

1

Answer 4

marcofromcastellarano OP

Oct ’24

I have the same issue. App stuck "In Review" for a long period of time.

Tried to contact the Review Team asking for info, but received an automatic answer stating that the review of my app requires more time.

I wanted the app to be ready for a festival that I have in my town, I have also requested an expedited review since it is a time-sensitive situation but no progress so far unfortuantely.

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