Submission Rejected Due To Screenshots That Are Not Present In Submission

Question

BlazeWorksGames OP

Created Sep ’24

Replies 2

Boosts 0

Participants 2

Hello!

I have been rejected around 3 times in a row (citing 2.3.3 (inaccurate metadata)) due to iPad screenshots that are not present in my submission.

These screenshots are from a much earlier build and despite pointing this out directly this issue has persisted. I have removed all screenshots and submitted completely new ones twice.

It appears that there must be a glitch or technical issue preventing the review team from seeing these updated screenshots.

I am unsure of how to solve this as on my end this issue appears to be resolved. My next attempt will be to set up a call with a live reviewer in order to sort this out.

Any advise would be appreciated!

Thank you for your time!

Answered by BlazeWorksGames in 807444022

Hello,

During the phone call with App Review I was told the solution to this was to check under "View All Sizes in Media Manager" and there were old screenshots from a past submission still there. After removing those, I was able to resolve this.

Thanks for the help!

Boost

Answer 1

App Review OP

Apple

Oct ’24

Thank you for your post and appeal. We're investigating this issue currently. A representative from App Review will contact you shortly to provide further assistance. If you continue to experience issues during review, please contact us.

1

Answer 2

BlazeWorksGames OP

Oct ’24

Accepted Answer

Hello,

During the phone call with App Review I was told the solution to this was to check under "View All Sizes in Media Manager" and there were old screenshots from a past submission still there. After removing those, I was able to resolve this.

Thanks for the help!

0