Dear Apple Developer Community,
I am writing to seek urgent assistance regarding a persistent issue I'm facing with my App Store Connect account. When I log in and navigate to the "Business Agreements" section, I encounter the following message:
“Information associated with Jin Wang requires immediate attention. Failure to submit additional information may result in delays in payment and your content being taken off the store. Add user info.”
However, when I attempt to upload the required user information, I encounter the error: “Something went wrong. Please try again.” Despite trying multiple times across different devices, browsers, clearing cache, and even toggling VPN on and off, the issue remains unresolved.
I contacted Apple Support over a week ago. While they confirmed the issue and escalated it to the technical team, I have not received any updates. This issue is causing significant delays, including preventing my In-App Purchase submissions from being approved and blocking the app review process. As a result, my users are unable to access important updates, and my app's performance is being negatively impacted.
Given the severity of the situation, I am reaching out to the community for any advice or solutions to resolve this issue as soon as possible. This is currently preventing me from maintaining my app and supporting my users effectively.
Thank you in advance for your help.
Use Device: MacBook Pro 14.2.1 (23C71): Safari Version 17.2.1 (19617.1.17.11.12), Chrome: Version 126.0.6478.127 (Official Build) (x86_64). iPad Mini 6: 17.5.1 Safari & Chrome. iPad gen 10: 17.4.1 Safari & Chrome. iPhone 12: 17.5.1 Safari & Chrome.
