Need Help with App Store Rejection - Violation of Guideline 4.3(a) After Uploading a New Version

Need Help with App Store Rejection - Violation of Guideline 4.3(a) After Uploading a New Version

Hi everyone,

I’m currently facing an issue while trying to bring our team’s app back to the App Store, and I would greatly appreciate any support or suggestions from everyone.

Our team’s app is a language learning app specifically designed for a particular group of users. Previously, the app was uploaded by a team member who was responsible for registering and uploading the app to the store, but this person has since left the team. Before leaving, she did not hand over any information, we only requested that the app be removed from the store, and now we cannot get in touch with she to retrieve the account and proceed with the transfer.

Recently, our team registered a new account and attempted to upload the app again. However, Apple rejected it for violating Guideline 4.3(a) - Design - Spam. I suspect the rejection is due to residual data from the old account, even though our app is unique and highly professional in this field.

I have tried to explain this to Apple during the review process, but have not received any feedback. Currently, I have all the documentation and evidence proving that the app’s source code is owned by our team and that it does not duplicate the functionality or design of any other app.

If we follow the review team’s advice to completely redesign the app and change its name, it would take a lot of time and effort, and it’s unnecessary. What should we do now? Do we really have to completely redo our own app?

Thank you all very much!