Transferring apps and users to another team

Dear Apple: Due to the change of company information, we need to migrate the online App from the developer account to the developer account of the new company. We have two apps to transfer,bundle id:com.dhgate.DHgateBuyer,com.dhgate.DHgateSeller,old teamId: 6PG7H3L6MA,new teamId: Y2GSG84XX2

According to the Apple login transfer process, we have obtained the user's exchange identifier according to the provided API (https://developer.apple.com/documentation/sign_in_with_apple/transferring_your_apps_and_users_to_another_team/),and the new team accepted the App transfer(com.dhgate.DHgateSeller). However, in the process of using the exchange identifier to exchange for the new team identifier according to the API(https://developer.apple.com/documentation/sign_in_with_apple/bringing_new_apps_and_users_into_your_team), it is found that 40% of users (about 2 million) can succeed, and 60% of users (about 2 million) will report an error({"error":"invalid_request"}). Please help to explain the cause or influencing factors of this problem and how to solve it.

Thank you.

Hi @doraemon811,

Please see the existing thread in your other post:

https://developer.apple.com/forums/thread/760559

Cheers,

Paris X Pinkney |  WWDR | DTS Engineer

Transferring apps and users to another team
 
 
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