We are referring to the following Apple documentation online- specifically the instructions underneath the header "Request access to the App Store Connect API": https://developer.apple.com/help/app-store-connect/get-started/app-store-connect-api/
The first problem is that the Account Holder cannot see the "Integrations" tab in the "Users and Access" view (https://appstoreconnect.apple.com/access/users).
However, they are able to reach "Integrations" by direct URL (https://appstoreconnect.apple.com/access/integrations/). Note that they still cannot see an "Integrations" tab in the UI when at this link.
At this point, the documentation indicates that the Account Holder should be able to see an "App Store Connect API" option underneath the "Keys" options on the left, but they are only able to see a "Shared Secret" option underneath the "Keys" options on the left.
Please assist- this is blocking Production releases for us.
Additional info:
- we use Edge browser on Windows machines to access the web portal- I don't see how this should impact what a website displays though
- the Developer Account has existed for some years now. At a certain point the Account Owner role was transferred over to the current Account Owner
- I have confirmed that the Program type is Apple Developer Enterprise Program
