Hi team,
This issue is blocking Production releases for us.
Background
We have an Apple Developer Enterprise Program account.
On the developer portal, on the Membership details card (https://developer.apple.com/account#MembershipDetailsCard), we can see that the Renewal date is "October 7, 2025" i.e. the membership is active.
On the Agreements card (https://developer.apple.com/account#AgreementHistoryCard), we can see two Agreements:
Apple Developer Agreement (Issued June 8, 2015. Accepted July 17, 2024.)
Apple Developer Enterprise Program License Agreement (Issued June 10, 2024. Accepted July 17, 2024.)
i.e. we have recently accepted all Agreements.
Problem Statement
In the App Store Connect web portal, we have various missing tabs and options. Here are some of the issues:
we cannot see the "Business" tab, which apparently we need in order to sign Agreements (according to this documentation: https://developer.apple.com/help/app-store-connect/manage-agreements/view-agreements-status). This is despite the fact, as I describe above, we have signed Agreements recently. When we try to navigate to the "Business" URL (https://appstoreconnect.apple.com/business) directly, we get the error "We were unable to load your data at this time. Please try again later."
we cannot see a tab to navigate to "Apps". We can type the URL directly (https://appstoreconnect.apple.com/apps) to get to Apps, and then we are told that we do not have any Apps (we do).
when trying to add Apps there, as an Admin I see the following error "Agreement Update
The Apple Developer Program License Agreement has been updated and needs to be reviewed. In order to update your existing apps and submit new apps, the Account Holder must review and accept the updated agreement by signing in to their account on the Apple Developer website."
Please could you assist us as soon as possible with this? It is causing delays on at least two projects now and has occupied much effort trying to find out the cause.
Thanks and regards,
Ben
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We are referring to the following Apple documentation online- specifically the instructions underneath the header "Request access to the App Store Connect API":
https://developer.apple.com/help/app-store-connect/get-started/app-store-connect-api/
The first problem is that the Account Holder cannot see the "Integrations" tab in the "Users and Access" view (https://appstoreconnect.apple.com/access/users).
However, they are able to reach "Integrations" by direct URL (https://appstoreconnect.apple.com/access/integrations/). Note that they still cannot see an "Integrations" tab in the UI when at this link.
At this point, the documentation indicates that the Account Holder should be able to see an "App Store Connect API" option underneath the "Keys" options on the left, but they are only able to see a "Shared Secret" option underneath the "Keys" options on the left.
Please assist- this is blocking Production releases for us.
Additional info:
we use Edge browser on Windows machines to access the web portal- I don't see how this should impact what a website displays though
the Developer Account has existed for some years now. At a certain point the Account Owner role was transferred over to the current Account Owner
I have confirmed that the Program type is Apple Developer Enterprise Program