New app wait for review 7 days

We've launched a new app, but it has already taken 7 days for "wait for review", we tried to figure out reason through ticket, but there was no response at all. Then we switched to expedite review which removed the previous queue and resubmitted another new queue, and it took 3 days, still wait for review.

Any idea or suggestions? Thanks in advance!

Thank you for your post. We've begun investigating this issue but we've been unable to locate your app submission to provide further assistance. Can you provide the name and App ID associated with the app? These can be found in App Store Connect in the App Information tab.

New app wait for review 7 days
 
 
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