App name: WF Favorites Watch (hidden on App Store)
Environment:
- Independent, autonomous Watch only app
- No VPN
- Solid WiFi and connection from iPhone to Watch
Installed version:
- Released version with approved subscription
- App previously installed on watch as Free app or one-time-purchase
- App Store on iPhone shows grayed out "Purchased" button
Situation created with latest release:
- Business model change from free or purchased to IAP subscription
- In-app subscription works correctly
- Attempting to redeem offer code on iPhone App Store
- An offer code is available but does not work
Issue:
- The code entry page appears
- Correct offer code does not install app
- Screenshot shows constant spinner
- Spinner eventually returns to download icon
To reproduce
- App must be installed as a "purchased" app shown on iPhone App Store
- Navigate to: https://apps.apple.com/redeem?ctx=offercodes&id=6451388967&code=CODE
- Enter the Offer Code
- App is never installed on watch
I wonder if the "Purchased" state of the app on the iPhone App Store page is somehow preventing the iPhone App Store from installing the new version as a subscription using the offer code.
I have tried with the app on the watch. I tried to uninstall the app from watch and then redeem the code. I tried deleting and reinstalling the app on the watch. No configuration allows the redeem code to ever install the app.
I attempted to remove the app from the iPhone App Store. I am unable to, I presume, because it is not an iPhone app.(?)
What can I do to resolve this?