Hi everyone,
We're currently facing an issue while updating our application. It's being rejected due to a performance issue noted as: "Your app displayed a blank screen when we attempted to login." The issue is straightforward: the Apple reviewer encounters a black screen post-login, and Apple has provided the iPhone model and iOS version used. In response, we've submitted five screen recordings from five different iPhone models and iOS versions, demonstrating no issues post-login, using actual phone to clarify that we are not using emulators. We've even included screen recordings from the same model and OS version as the reviewer's, along with four additional models and OS version, yet the submission continues to be rejected.
We've previously faced a similar issue when an Apple reviewer was testing on an iPad. We responded with four screen recordings from different iPads, which resulted in approval without any code changes or version updates. Unfortunately, this time the rejections continue, despite extensive testing with multiple actual iPhones.
Any suggestions on how we can resolve this situation?
