AppStoreConnect API : 500 Internal Server Error

Question

Created Jun ’24

Replies 17

Boosts 10

Views 2.0k

Participants 18

We have been receiving this error from app store connects sales reporting API for the last hour or so. No outages reported on the Developer System Status page, but curious if anyone else is experiencing the same issue? Worked fine earlier in the day.

https://api.appstoreconnect.apple.com/v1/salesReports 500 { "errors": [{ "status": "500", "code": "UNEXPECTED_ERROR", "title": "An unexpected error occurred.", "detail": "An unexpected error occurred on the server side. If this issue continues, contact us at https://developer.apple.com/contact/." }] }

Answered by App Store Connect Engineer in 791645022

Hello, thank you for these reports. We believe we have resolved this issue. If you continue to experience issues with the App Store Connect API, please contact us.

Boost

Answer 1

hello_world_bfree8 OP

Jun ’24

Same! Been getting the error since about 1 PM Eastern.

2

Answer 2

sr123123 OP

Jun ’24

Same issue occurred since about 2 AM Seoul/Korea

0

Answer 3

Ado_ OP

Jun ’24

Same issue since 23:00 BST

0

Answer 4

asdfasdf asdfasdfasdf OP

Jun ’24

Same issue here... please fix

0

Answer 5

ileites OP

Jun ’24

Same here since yesterday

0

Answer 6

DeepaR OP

Jun ’24

I have been experiencing the same problem since yesterday.

0

Answer 7

nmd2-cc OP

Jun ’24

Also getting this error when trying to submit a TestFlight build to: https://appstoreconnect.apple.com/iris/v1/betaAppReviewSubmissions

0

Answer 8

BlackSleeve OP

Jun ’24

I looked back and it seems to have started on 16 June. It is still broken as of 12:46PM ET on 18 June, 2024

0

Answer 9

MrXyfir OP

Jun ’24

Same. Has anyone else contacted Apple and gotten any update?

0

Answer 10

alefrancia OP

Jun ’24

Same here, We started getting this issue ~24 hours ago, not solved yet

0

Answer 11

App Store Connect Engineer OP

Apple

Jun ’24

Accepted Answer

Hello, thank you for these reports. We believe we have resolved this issue. If you continue to experience issues with the App Store Connect API, please contact us.

1

Answer 12

klemenv OP

Jul ’24

Hi. I just encountered this error yesterday, July 19th, 2024. The API has been used in the same way for more than a year. Is there an issue with this again, or are there any changes to the API that I need to implement?

2

Answer 13

DeepaR OP

Jul ’24

I have experienced a 500 error for the last two days. An unexpected error occurred from all App Store Connect Sales and Downloads APIs. When will this be resolved?"

4

Answer 14

yousefsadaqa OP

Jul ’24

Same here so far.

0

Answer 15

76Emre76 OP

Jul ’24

We are not getting our sales reports over the API since 20.Juli 2024 about the https://developer.apple.com/documentation/appstoreconnectapi/download_sales_and_trends_reports Reports

An example query at url1 = "https://api.appstoreconnect.apple.com/v1/salesReports?filter[frequency]=DAILY&filter[reportSubType]=DETAILED&filter[reportType]=SUBSCRIBER&filter[vendorNumber]=xxxxxx&filter[version]=1_3&filter[reportDate]=2024-07-20" Returning „500 Unexpected Report“ all the time

Can you help?

2