Hello,
We can't renew the annual membership because The Apple ID of our account holder has been disabled (he can't log in anymore). We have contacted the support to reactivate the apple id but they refused. So we can't even transfer the ownership to another admin account.
Is there another way to renew the membership and agree to the program license agreement to continue publishing and maintaining our apps?
Thank you in advance.
Why can't the original account holder login anymore?
What was the reason that Support gave you for not reactivating the Apple ID? (This suggests the Apple ID was deactivated; why was it deactivated?)
Honestly, you haven't given anywhere near the amount of information required. Besides that, we can't help you because e aren't the Support team. You need to figure out how to reactivate the Apple ID yourself; we have no control over that.
They do not give a reason why it was deactivated. Just "We’ve determined that your request does not meet the conditions to reactivate your Apple ID." and that is it. Based Apple ID phone support that is the only and last explanation you will receive. It has just happened to one of business accounts I manage and Mac App Store still sells the software but all access to control it, transfer it, etc is gone.
