Grace Period Not Working - App Store Server Notifications

Question

maxmiranda OP

Created Jun ’24

Replies 2

Boosts 2

Participants 3

I'm working in Apple's Sandbox environment to implement in-app purchase of an auto-renewable subscription.

I followed the instructions at this link in order to Enable Billing Grace Period: https://developer.apple.com/help/app-store-connect/manage-subscriptions/enable-billing-grace-period-for-auto-renewable-subscriptions.

However, when I receive an App Store Server Notification for when the user's billing method fails (DID_FAIL_TO_RENEW), it includes no information about the gracePeriodExpiresDate and we never get a GRACE_PERIOD_EXPIRED notification.

Logs showing App Store Server Notification not reflecting Grace Period Enabled.

I enabled grace period in App Store Connect like three weeks ago, so it's not a delay there.

What can I do to test out Billing Grace Period? Is this just an Apple bug?

Boost

Answer 1

Apple Staff OP

Apple

Jun ’24

Hello, please file a ticket via: https://feedbackassistant.apple.com for this issue. Please post the feedback number here for tracking.

0

Answer 2

LaGregance OP

2w

I have exactly the same problem.

On my case my app is not live (only in internal test on TestFlight), so it may be related. The Grace Period is enable since a week now, so it's not related to broadcasting or cache time.

Any news ?

0