App store connect 'This file has not yet been uploaded'

Question

Created Mar ’24

Replies 4

Boosts 1

Views 1.6k

Participants 4

I've tried uploading pictures into the app preview section, however they disappear and only show as a blank image with a grey cloud in the middle when I reload the page. If I hover my mouse over it, it says 'This file has not yet been uploaded', and stays like that. I left it for a few hours and the images still hadn't been uploaded. It also shows an uploads operations error and upload fail error in the console when I try uploading the images. How would I go about solving this issue so I can upload preview images? Thanks

Answered by alishaikh07 in 784116022

Found the solution - my computer couldn't reach https://northamerica-1.object-storage.apple.com/, which led to the upload error. Changing my DNS solved the issue

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Answer 1

marcus_objy OP

Mar ’24

Is it the same as my issue: https://developer.apple.com/forums/thread/748880

0

Answer 2

alishaikh07 OP

Mar ’24

Accepted Answer

Found the solution - my computer couldn't reach https://northamerica-1.object-storage.apple.com/, which led to the upload error. Changing my DNS solved the issue

1

Answer 3

mcdurdin OP

Apr ’24

This is due to a misconfiguration on Apple's DNS servers, documented at: https://github.com/keymanapp/keyman/issues/11061. We have an open feedbackassistant report for this.

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Answer 4

Jaindiv16 OP

3w

Don't use Safari to upload, just use Google Chrome to upload, I didn't have to change anything in my network settings.And my assets were uploaded in one go.

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