We were unable to review your app as it crashed on launch

App Store Distribution & Marketing App Review
FEIB OP
Created Mar ’24
Replies 5
Boosts 0
Views 842
Participants 5

Hello,

The following issues I am facing, and I have already referenced solutions from https://forums.developer.apple.com/forums/thread/747895.

However, Apple still rejected and respond same issue "crashed on launch". There has two weird points:

  1. It's iPhone App. Why Apple review it via iPad Air?
  2. I have downloaded the test through TestFlight, and there have no crash happened either iPhone or iPad.

================================================================

Guideline 2.1 - Performance - App Completeness

We were unable to review your app as it crashed on launch. We have attached detailed crash logs to help troubleshoot this issue.

Review device details:

  • Device type: iPad Air (5th generation)
  • OS version: iOS 17.3.1

Next Steps

To address the crash in your app, follow these steps:

  1. Fully symbolicate the crash report. See Adding Identifiable Symbol Names to a Crash Report for an explanation of the symbolication process.
  2. Match the crash report to a common pattern. Based on the pattern, take specific actions to further investigate the crash. See Identifying the Cause of Common Crashes.
  3. Test your app on a device to ensure that it now runs as expected.
  4. Once you’ve addressed the crash, create and submit a new build to the App Store for review.

Resources

For additional information on crash reports, see Diagnosing Issues Using Crash Reports and Device Logs.

Support

  • Reply to this message in your preferred language if you need assistance. If you need additional support, use the Contact Us module.
  • Consult with fellow developers and Apple engineers on the Apple Developer Forums.
  • Help improve the review process or identify a need for clarity in our policies by suggesting guideline changes.
Replies  5
Boosts  0
Views  842
Participants  5
Brayden-hoo OP
Mar ’24

Same here. Even though I passed the same code last week, they rejected it due to the crash on launch. I think the test code that the Apple development team uses has some issues.

0
againNagain OP
Mar ’24

I have the same problem. That's my symbolicate crash report. I got the same rejection on two games with the same crashed thread. I tried many things it didn't work.

Exception Type: EXC_CRASH (SIGABRT) Exception Codes: 0x0000000000000000, 0x0000000000000000 Termination Reason: SIGNAL 6 Abort trap: 6

Triggered by Thread: 2

Thread 2 name: Dispatch queue: com.apple.root.default-qos Thread 2 Crashed: 0 libsystem_kernel.dylib 0x1e3bfe974 __pthread_kill + 8 1 libsystem_pthread.dylib 0x1f763d0ec pthread_kill + 268 2 libsystem_c.dylib 0x1a36b7b80 abort + 180 3 libc++abi.dylib 0x1f755cccc abort_message + 132 4 libc++abi.dylib 0x1f754ce84 demangling_terminate_handler() + 348 5 libobjc.A.dylib 0x1936be0bc _objc_terminate() + 144 6 libc++abi.dylib 0x1f755c090 std::__terminate(void (*)()) + 16 7 libc++abi.dylib 0x1f755c034 std::terminate() + 108 8 libdispatch.dylib 0x1a35fede8 _dispatch_client_callout + 40 9 libdispatch.dylib 0x1a3601f6c _dispatch_queue_override_invoke + 928 10 libdispatch.dylib 0x1a3610894 _dispatch_root_queue_drain + 392 11 libdispatch.dylib 0x1a361109c _dispatch_worker_thread2 + 156 12 libsystem_pthread.dylib 0x1f7638ee4 _pthread_wqthread + 228 13 libsystem_pthread.dylib 0x1f7638fc0 start_wqthread + 8

Thread 2 crashed with ARM Thread State (64-bit): x0: 0x0000000000000000 x1: 0x0000000000000000 x2: 0x0000000000000000 x3: 0x0000000000000000 x4: 0x00000001f75612c3 x5: 0x000000016d6bede0 x6: 0x000000000000006e x7: 0x0000000000002600 x8: 0x6d61676ad664dda5 x9: 0x6d61676bbb0f2da5 x10: 0x0000000000000200 x11: 0x000000016d6be910 x12: 0x0000000000000000 x13: 0x00000000001ff800 x14: 0x0000000000000010 x15: 0x0000000000000000 x16: 0x0000000000000148 x17: 0x000000016d6bf000 x18: 0x0000000000000000 x19: 0x0000000000000006 x20: 0x0000000000001803 x21: 0x000000016d6bf0e0 x22: 0x0000000000000114 x23: 0x0000000000000000 x24: 0x000000016d6bf0e0 x25: 0x00000001fcbe5200 x26: 0x00000000000005ff x27: 0x00000001fde0f044 x28: 0x0000000000000000 fp: 0x000000016d6bed50 lr: 0x00000001f763d0ec sp: 0x000000016d6bed30 pc: 0x00000001e3bfe974 cpsr: 0x40001000 far: 0x0000000000000000 esr: 0x56000080 Address size fault

0
againNagain OP
Mar ’24

I have the same problem. That's my symbolicate crash report in the pictures. I got the same rejection on two games with the same crashed thread. I tried many things it didn't work.

0
Weslei_rs OP
Apr ’24

@FEIB @againNagain Were you able to identify the error?

0
Muslamica OP
Jul ’24

i have this issue with eas built app. any suggestions ?

0
We were unable to review your app as it crashed on launch
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