Can't create new app version on App Store Connect

App Store Distribution & Marketing App Store Connect
dfabulich OP
Created Feb ’24
Replies 185
Boosts 119
Views 29k
Participants 177

It's not possible to create a new version for any App Store Connect app.

To reproduce, I navigate to my app and click the (+) button to create a new version number. I type in a version number, and click "Create."

It fails with an error, "An error has occurred. Try again later."

When I view it in the Network tab of the Web Inspector, it shows that there's a 500 error.

{
	"errors": [{
		"status": "500",
		"code": "UNEXPECTED_ERROR",
		"title": "An unexpected error occurred.",
		"detail": "An unexpected error occurred on the server side. If this issue continues, contact us at https://developer.apple.com/contact/."
	}]
}

The same error occurs when I attempt to create an app store version using the App Store Connect API.

Replies  185
Boosts  119
Views  29k
Participants  177
liunianhuaguoyanxi OP
Feb ’24

Me too

1
oe_dev OP
Feb ’24

the same problem

0
radi_populix OP
Feb ’24

Same problem, but different error message:

{
    "appName": "appstore",
    "payload": [
        {
            "logLevel": "ERROR",
            "message": "API Response Error: NEW_PLATFORM_OR_VERSION_RESPONSE",
            "url": "https://appstoreconnect.apple.com/apps/123****/appstore/ios/version/deliverable",
            "stackTrace": "status code: 500 --- api correlation key: SDLFKSJDFLKJL34343LKSJDF"
        }
    ],
    "eventKit": "logger",
    "env": "PROD"
}
0
aasam OP
Feb ’24

I have also the same problem. Is appstore connect down?

0
chun ting OP
Feb ’24

I have the same problem, too.

0
ohnam OP
Feb ’24

I have the same problem too.

0
DaddyBear OP
Feb ’24

Due to the same phenomenon, we are also unable to submit the new version for inspection. Is it Apple's problem?

0
kushsolitary OP
Feb ’24

I am having the same issue across all apps.

0
Robin BN OP
Feb ’24

Same here.

0
vitaly.chernysh OP
Feb ’24

Same problem here.

0
jingcubo OP
Feb ’24

same here

0
jingcubo OP
Feb ’24

same here

0
maxpower12221 OP
Feb ’24

Same here, looks like a general issue on Apple's side

0
nabilFromRennes OP
Feb ’24

I am having the same issue !

0
runyeka OP
Feb ’24

yep, the issue still persists until now. I can't make the urgent release

0
Can't create new app version on App Store Connect
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